Overnight Front Desk Agent
About The Position
As a Front Desk Agent, you would be responsible for ensuring that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests. This role involves inputting information into a computerized reservations system, resolving unit availability, assisting guests with reservations or changes, generating invoices, collecting monies, maintaining safety deposit boxes, receiving and relaying housekeeping and maintenance requests, preparing and restocking the front desk with supplies, providing information on area attractions and resort amenities, and typing correspondence and reports for management as needed. Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Requirements
- Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
- A courteous, professional attitude and presentation needs to prevail when handling upset guests and difficult situations.
- Flexibility to adapt to schedule changes and cover shifts in short notice to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
- 6 months’ Customer Service Experience.
Nice To Haves
- Front Desk/Guest Services Agent
- Cash/credit card transactions
- Resort Hospitality or related industry
Responsibilities
- Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Inputs information into the computerized reservations’ system to update and maintain records.
- Accesses a reservation system to resolve unit availability and assists guests with reservations or changes as the need arises.
- Generates invoices and collects monies due through the rental program and through merchandise sales.
- Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepare and consistently restock the front desk with supplies including preparing arrival packets.
- Provides information on area attractions and resort amenities.
- Type correspondence and reports for management as needed.
Benefits
- medical
- dental
- vision insurance
- 401K plan
- Paid Time Off (PTO) program
- extraordinary travel benefits
- Day 1 Health Benefits Eligibility
- Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
