Overnight Concierge - The Lucent at Sunrise

Northwood Ravin • Kissimmee, FL

9d • Onsite

About The Position

Located in the heart of all that Kissimmee has to offer, The Lucent at Sunrise features a resort-style community with 22 amenities and its own 23,000 Square Feet Lazy River. Northwood Ravin is consistently recognized for developing the top luxury apartment communities in the Southeast. At Northwood Ravin, every member of our organization is united by a shared commitment to create the best-in-class residential experience. Guided by our core values of creativity, integrity, and an all-in culture, we empower individuals to reach their fullest potential professionally and personally. We cultivate a culture of excellence, innovation, and inclusivity by fostering strong collaborative relationships within our team. Northwood Ravin is dedicated to delivering unparalleled service to the residents we house and the communities we create.

Requirements

• 2+ years of customer service experience
• Ability to work a flexible schedule, including evenings and weekends.
• Excellent verbal and written communication skills to effectively interact with prospective and current residents.
• Ability to learn and ensure compliance with all company, local, state and federal safety rules.
• A customer-focused mentality and the ability to create meaningful connections.
• Competence with various software, apps, and computer programs.
• A sharp, professional appearance and ability to represent the company with pride.

Responsibilities

• Answer questions, assist with directions, transportation and recommend local events and venues.
• Handle a variety of critical resident and property management needs.
• Serve as the first impression of the community and deliver excellent customer service at all times.
• Provide necessary services to current residents, potential residents, vendors, community partners and visitors.
• Maintain a climate of extremely high professionalism including appearance, demeanor, customer service, and work environment.
• Foster an environment where residents receive value from this service.
• Greet all residents and prospects, visitors with a smile, positive attitude, and professional demeanor.
• Continuously monitor cameras and utilize necessary programs to assist residents the entire shift.
• Meet the needs of prospective and current residents in person, over the phone, or via email with any task or request made including but not limited to leasing information, community information, neighborhood information, service requests, and/or any other request to meet and exceed their needs.
• Keep lobby clean and presentable during entire shift including work space free of clutter.
• Give residents and authorized visitors access to apartments with knowledge that they have permission.
• Check out keys and retain ID of housekeeper or visitor as necessary.
• Ensure return receipt of keys releasing ID obtain obtaining of keys.

Benefits

• Competitive compensation along with various monthly bonus incentives
• Housing discounts
• Extensive training programs
• Health and wellness benefits including medical, free dental, vision, and basic life benefit
• Paid leave plans via Paid Time Off, Sick Time, holidays and Partner Leave
• Retirement planning with a 401(k) program and company match
• Give back days allowing you time away from work to volunteer and pursue personal interests
• Employee Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed