Overnight Concierge

AvalonBay Communities•Yonkers, MD

3d•$45,500 - $63,000•Onsite

About The Position

Vivmark Residential exists to set the mark for what home can be. Formed through the merger of AvalonBay Communities and Equity Residential, Vivmark brings together two industry leaders with a shared commitment to excellence, innovation, and delivering exceptional living experiences. Our vision is to be the most trusted and best-performing rental housing company in America - one that continues to get better as it grows. And we're looking for people who want to help us do it. As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members’ growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer. The best people want to work here. We hope you're one of them. Are you ready to take the helm of an extraordinary front desk team and revolutionize the apartment living experience? At Vivmark Residential, we don't just manage properties; we pioneer exceptional living experiences. If you're an accomplished property management professional with a passion for innovation and a vision for excellence, your next career move is here. Vivmark Residential is searching for a Concierge, a true leader in Customer Service who will take on our front desk operations, set new standards for quality, and ensure our residents experience nothing short of luxury living. Join us in redefining what it means to live in style and comfort – the future of apartment management starts here! As a Concierge, you will be the face of Vivmark. The moment new prospects and current residents see you at the front desk, they’ll feel welcome and know that they’re in good hands. You will monitor foot traffic, provide top-notch customer service, implement programs to address resident satisfaction, while maintaining our company’s customer service standards. You will serve as a point of contact, offering assistance, information, and personalized recommendations to enhance the overall experience. You will partner with the leasing office and the maintenance team to create a great experience for prospects, the move-in/move-out process, and current residents to make Vivmark feel like home.

Requirements

High School diploma or equivalency (GED) required
1+ years of related experience in a hotel, retail or restaurant is preferred
Proficiency in using administrative software and Microsoft Office Suite
Mobility to walk the property and maneuver packages/deliveries
The ability to tackle new problems and see them through until the end
Strong communication skills. Whether it be in-person or over the phone, you’re able to provide information, direction, and instruction – along with quality conversations! Your writing and speaking abilities are well developed and you’re able to connect well with others.
Time management. You’re able to juggle multiple tasks and time-sensitive requests while keeping composure and positivity.
Patience. If things get difficult, you’re the picture of poise and able to provide the best level of customer service to all residents, vendors and future prospects coming through the front doors.
Organization. Whether it’s phone messages, resident packages, or maintenance requests - you’re able to keep everything in line and moving efficiently, escalating to proper next steps.

Responsibilities

Monitor foot traffic
Provide top-notch customer service
Implement programs to address resident satisfaction
Maintain company’s customer service standards
Serve as a point of contact, offering assistance, information, and personalized recommendations to enhance the overall experience
Partner with the leasing office and the maintenance team to create a great experience for prospects, the move-in/move-out process, and current residents