Concierge (PM/Overnight Shift)

Related • San Francisco, CA

2d • Onsite

About The Position

Concierge (PM/Overnight Shift)

Set the Tone. Be the Welcome.
At Related Management, we know the front desk is more than just a desk—it’s the heartbeat of the building. As a Concierge, you’ll be the first impression for residents and guests, creating a calm, polished, and welcoming experience every day. If you’re organized, personable, and take pride in making things run smoothly, we’d love to have you on our team.

Work Schedule: PM/OVERNIGHT

Requirements

• Strong customer service or hospitality experience
• Polished communication and a professional, composed demeanor
• Basic comfort with digital tools (e.g., delivery logs, CRMs)
• Ability to lift up to 50 lbs and remain on your feet for long periods
• High school diploma or equivalent required
• Flexibility for weekend, evening, or holiday shifts as needed

Responsibilities

• Greet residents and guests warmly and professionally
• Announce visitors and manage deliveries with care
• Keep the lobby area clean, calm, and welcoming
• Support leasing tours and events with a polished front desk presence
• Check lobby lighting, scent, music, and overall presentation throughout your shift
• Monitor building cameras and visitor logs
• Track vendor and contractor entries and exits
• Respond calmly and appropriately to safety concerns
• Receive and log packages using digital systems
• Help manage package room and amenity reservations
• Support accurate resident preferences and visitor tracking
• Prepare elevators and common areas for scheduled move-ins or move-outs
• Notify management of any unscheduled activity
• Ensure transitions are smooth and welcoming
• Welcome prospective residents and notify the leasing team
• Provide brochures or contact info and maintain a helpful presence
• Maintain bulletin boards, support community events, and share local recommendations
• Remember resident preferences and deliver personalized service moments
• Follow emergency protocols and respond calmly
• Assist with in-the-moment service needs and escalate when necessary
• Ensure follow-up on issues to confirm resident satisfaction
• Keep the front desk organized and presentable
• Join daily huddles and support team updates
• Take on special assignments and model emotional intelligence

Benefits

• Lots of paid time off (19+ days!)
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources – such as counseling are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED