Overnight Concierge - Full Time - Independent Senior Living

Conservatory at North Austin • Austin, TX

3d • Onsite

About The Position

Discovery Management Group, part of Discovery Senior Living, is seeking a Concierge for the Conservatory at North Austin, an independent senior living community. The Concierge is the first point of contact for residents, families, guests, vendors, and team members, helping create a welcoming experience and support smooth daily operations. The role maintains a warm, organized, and professional front-desk environment while assisting residents and department leaders.

This is a full-time overnight position scheduled Thursday, Friday, and Saturday from 10:30 p.m. to 7:30 a.m., with additional hours as needed (PRN), at 14320 Tandem Blvd, Austin, Texas. The stated pay rate is $18–$19 per hour. The position reports directly to the Business Office Director.

Requirements

• High school diploma or GED required.
• Must communicate articulately in English.
• Experience with multiline phones, computers, a copy machine, Keytrak device, and other technology.
• At least 2 years of customer service experience required.
• Polite, helpful, articulate, responsible, and dependable.
• Professional references are required.

Nice To Haves

• Bilingual Spanish is desirable but not required.
• Senior living experience is highly preferred.

Responsibilities

• Answer telephones and perform reception duties; take messages with pertinent information and communicate them to the appropriate recipients.
• Greet residents, visitors, guests, and vendors; answer inquiries and provide directions.
• Copy and collate documents for department directors.
• Distribute handouts, calendars, and other communications to resident cubbies.
• Prepare meal tickets for family members, visitors, and guests.
• Assist residents with sign-ups for activities, outings, and events.
• Assist residents with work orders for Maintenance and Housekeeping.
• Assist residents with meal orders, including pickup, takeout, and room-service delivery.
• Update the resident phone list, emergency contacts, and caregiver information.
• Organize and distribute packages and other deliveries to residents and staff.
• Respond to resident emergency pendant alerts and initiate 911/EMS when needed.
• Keep the desk and lobby entry area neat and organized.
• Adhere to company policies and established operating policies and procedures.
• Assist and support the Business Office Director and other department directors.
• Perform other duties as assigned.

Benefits

• Competitive wages.
• Early access to earned wages before payday.
• Flexible scheduling options with full-time and part-time hours.
• Paid time off and holidays for full-time employees.
• Comprehensive benefits package, including health, dental, vision, life, and disability insurance for full-time employees.
• 401(k) with employer match.
• Paid training.
• Opportunities for growth and advancement.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED