Overnight Case Manager

Covenant House Florida Inc•Fort Lauderdale, FL

13d•$0 - $22•Onsite

About The Position

Covenant House Florida is seeking an Overnight Case Manager to join their Direct Care Staff. This role is responsible for the overall supervision and safety of youth during the overnight shift, requiring the individual to remain awake and alert, making regular observations of sleeping areas and common spaces. The Case Manager will assist youth in emergencies, de-escalate confrontations using verbal techniques, and provide comprehensive case management services including intake, assessment, and discharge planning. They will also answer crisis hotlines, provide support and accountability to youth, and ensure services are delivered in a culturally competent manner aligned with CHF's mission and values. Effective communication with staff and youth, participation in shift transitions, and accurate documentation are crucial. The role involves waking residents, ensuring morning routines are followed, maintaining a clean and safe environment, and assisting youth with cleanliness. Attendance at agency meetings and trainings is required, along with driving company vehicles for various appointments. The position may also involve serving as the Residential Administrator on Duty (RAOD) as needed.

Requirements

Bachelor's Degree in human services, psychology, counseling, criminal justice, or social work required.
Must have demonstrated ability to maintain order and exercise appropriate judgment in crisis situations including the physical ability to intervene in critical or emergency situations.
Knowledge of adolescent development and ability to build positive rapport with young people.
Excellent communication skills as demonstrated by concise, timely and professional correspondence, both written and verbal.
Demonstrated understanding of conflict resolution skills and sensitivity to culturally diverse populations and computer literacy is required.
Must have a valid FL driver’s license and good driving record.
Must be able to utilize basic word processing, email, and internet programs.
Must be able to communicate effectively both orally and in written form.

Nice To Haves

Two years of experience working with at risk youth preferred.

Responsibilities

Responsible for the overall supervision and safety of youth on the overnight shift.
Remain awake and alert during residents sleeping hours, making regular direct observations of the sleeping areas as well as the rest of the unit.
Supervise youth, maintain order, and exercise appropriate judgment at all times (i.e. at breakfast, on the residential floors, in common areas, and during escorts).
Assist youth in emergencies as directed by supervisor.
Defuse physical and verbal confrontation with youth, using appropriate verbal behavioral de-escalation techniques.
Provide case management services including, but not limited to: Intake, assessment, and discharge planning.
Answer 24-hour telephone lines and properly provide crisis counseling, information/referrals.
Provide support, encouragement, and accountability to youth in their daily activities to fulfill their individualized treatment plan objectives.
Ensure that case management services are in a culturally competent manner according to CHF Mission, Principles, and Core Values.
Communicate pertinent information with staff and youth throughout each shift.
Assist the residential team with reviewing case notes and shifting daily activities that will help prepare youth to build upon their plan achievements.
Communicate respect, mutual support, honesty, and caring to all youth and staff.
Take an active part in shift transition and provide vital information about youth and referrals.
Complete all documentation neatly and accurately (i.e. bed checks, morning report, case notes, incident reports, data entry, and abuse reports).
Keep record of all medication, ensuring residents self-administer all medications in the proper amount at the appropriate times.
Ensure that documentation is completed in a timely manner and meets the standards established by state license requirements, funding sources, and agency policies, including filing and tracking data for grant objectives.
Responsible for waking the residents in the morning and ensuring that the established morning routine is followed.
Maintain a clean and safe environment.
Assist and supervise youth in general cleanliness of all residential living and common areas.
Ensure that work areas are clean and organized before, during, and at the end of the overnight shift.
Report all maintenance concerns to the Operations Department.
Attend agency meetings and assigned trainings (minimum of 40 hours per year) in order to meet agency standards and to remain in compliance with licensing standards.
Drive company vehicles to escort youth to and from activities, hospital visits, school, and various other appointments, etc.
Serve in the capacity as Residential Administrator on Duty (RAOD) as needed.