Overnight Bilingual Customer Support Representative (McAllen)
About The Position
At AnswerOne, you will provide professional and comprehensive support to a diverse range of companies that include medical offices, apartment complexes, professional services, and more! Your day-to-day will involve managing a high-volume of inbound calls and ensuring any message taken is captured efficiently with accuracy. You will be trained on our internal advanced call processing systems and industry-leading tools. This is an inbound call center only, so telemarketing calls or sales solicitations are not part of the role. Our call center assists both English and Spanish-speaking callers. Representatives must be able to communicate fluently in both languages and provide translation or interpretation as needed. We are looking for dedicated, open-minded individuals who are looking for a long-term career and bring an upbeat tone, a strong command of English, and a typing speed of at least 35 WPM. Additionally, if you value punctuality and the kind of accountability essential to a lasting team, we would love to have you grow with us!
Requirements
- Ability to communicate fluently in both English and Spanish.
- Typing speed of at least 35 WPM.
- Punctuality and accountability.
- Dedicated and open-minded.
Nice To Haves
- Looking for a long-term career.
- Upbeat tone.
Responsibilities
- Manage a high-volume of inbound calls.
- Ensure messages are captured efficiently and accurately.
- Communicate fluently in both English and Spanish.
- Provide translation or interpretation as needed.
Benefits
- Employee Stock Ownership
- Comprehensive Medical, Dental, and Vision Benefits
- Paid Vacation
- Traditional 401K with company matching
- Free Life Insurance Policy
- Legal Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
