Bilingual Customer Support

Isp Industries • Las Vegas, NV

3d

About The Position

This role involves providing comprehensive support to both external and internal customers via phone and email. The primary focus is on researching, diagnosing, troubleshooting, and resolving customer issues. The position requires taking ownership of customer problems from initial report through to resolution, maintaining accurate ticket records, and providing precise information on residential internet services. Additionally, the role includes preparing call logs and printing badges as requested by management.

Requirements

• Excellent written and verbal communication
• Attention to detail
• Strong problem-solving skills
• Strong customer service skills (phone, email, and in person)
• Flexibility to work occasional overtime

Responsibilities

• Provide phone and email support for both external and internal customers.
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Support/assist each customer by taking ownership of customer issues reported and see issues through resolution.
• Create and maintain tickets for customers.
• Provide accurate pricing and information regarding residential internet service inquiries by phone or email.
• Prepare accurate and timely logs for all incoming calls.
• Print badges per the request of management.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed