Overnight Bell Attendant Full Time
Four Seasons•Denver, CO
•Onsite
About The Position
Four Seasons is powered by its people, fostering a culture of continuous improvement and mutual respect. The company is dedicated to creating exceptional experiences for guests, residents, and partners through a commitment to luxury and genuine hospitality. This role is part of a cohesive team with opportunities for career growth within a global organization. The Bell Attendant's basic purpose is to assist guests with luggage during arrival and departure, handle room deliveries and pickups, transport guest and hotel packages, and provide shoeshine services.
Requirements
- Ability to read, write and speak English.
- No. of employees supervised: Zero
- Travel required: None
- Hours required: Eight hour shift; scheduled days and times may vary based on need.
Nice To Haves
- Provides a high level of cleanliness in the lobby and luggage storage room.
- Assists guests at the Concierge Desk.
- Assists with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Valet Parking Staff.
Responsibilities
- Greets guests and escorts them to their rooms, delivering luggage upon check-in and picking it up upon departure, moving it to storage or the Front Drive. Maintains proper records of deliveries and pick-ups.
- Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests, resolving customer complaints, and assisting with inquiries about hotel services, hours of operation, key hotel personnel, in-house events, and directions.
- Performs shoeshine service by collecting shoes from guest rooms, cleaning and polishing them, and returning them to the guest.
- Collects guest requests for morning newspapers, prepares them in bags, and delivers them in a timely manner.
- Greets all guests passing through the lobby and offers assistance.
- Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct.
- Works harmoniously and professionally with co-workers and supervisors.
- Performs errands for guests and the hotel that may require local travel off of the hotel property.
Benefits
- Medical, dental, and vision insurance
- Paid Time Off and Vacation Pay
- 401k participation with company matching program
- Complimentary stays at Four Seasons worldwide, subject to availability
- Discounted RTD Flex Pass
- Free shift meal prepared by the culinary team
- Complimentary cleaning of employee uniforms
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
