Bell Attendant Full Time

Four Seasons•Denver, CO

2d•Onsite

About The Position

The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential. BASIC PURPOSE: Assists guest with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, transports guest and hotel packages and parcels. Shines guest shoes.

Requirements

Ability to read, write and speak English.

Responsibilities

Greets guests and escorts them to their rooms. Delivers luggage to room upon check-in and picks up luggage from room upon departure, moving the luggage to storage or the Front Drive. Maintains proper records of deliveries and pick-ups.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Performs shoeshine service; picking up shoes from guest room, cleaning and polishing them and returning them to the guest.
Collects guest requests for morning newspapers, places newspapers in bags and delivers the desired newspaper in a timely manner.
Greets all guest passing through lobby and offers them assistance.
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Works harmoniously and professionally with co-workers and supervisors.
Performs errands for guests and the hotel that may require local travel off of the hotel property.
Provides a high level of cleanliness in the lobby and luggage storage room.
Assists guests at the Concierge Desk.
Assists with responsibilities and duties in the absence or heavy volume in the areas of Door Staff and Valet Parking Staff.