Overflow Resident Support - Graveyard

Friends of Switchpoint Inc•West Valley City, UT

1d•Onsite

About The Position

Friends of Switchpoint is a non-profit organization dedicated to serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014. The organization's mission is to empower those in need by addressing the underlying causes of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency. Their vision is for every individual to embody their worth and value with restored self-esteem, hope, and abilities, thriving in affordable housing. The organization operates with core values of Kindness, Connection, Kinship, Self-Worth, and Self-Reliance, guided by principles such as the Golden Rule, Positive Influence, Leadership, Authenticity, and Transparency. Their motto is 'It Takes All of Us to end homelessness.' This role is a part-time position for the graveyard shift (10 pm - 6 am), requiring weekend availability.

Requirements

CPR/First Aid Certification
Compassion and good listening skills while still holding clients/residents accountable to shelter rules.
Professional boundaries a MUST -- providing opportunity with accountability for clients/residents.

Responsibilities

Understand and implement Switchpoint’s mission and values and adhere to the Staff Code of Conduct and policies and procedures.
Understand and follow West Valley City regulations.
Provide excellent customer service to clients, community members, volunteers, donors, etc.
Stay AWAKE and ALERT during your shift.
De-Escalate individuals in crisis as needed.
Contact Emergency services for Medical and Criminal incidents/behavior.
Direct and refer individuals to the correct resources and information.
Conduct intakes with clients/residents completing bag searches and orient to shelter rules and responsibilities.
Strip/make beds and sanitize shelter as needed each shift.
Document notable client interactions with clients, staff, volunteers, etc.
Maintain appropriate professional boundaries with program clients/residents; Reinforce shelter rules and community living guidelines with residents.
Oversee prescription and over-the counter medications to clients according to policy.
Distribute personal care items to clients per protocol.
Provide crisis intervention, safety planning, and resource information to clients and callers.
Coordinate with HRC's in the referral process - Utilizing UHMIS as needed to document homeless services.
Perform program departure procedures with clients.
Immediately report suspected neglect/abuse to Director/Regional Director/CEO.
Ensure the safety and security of the program and residents, including completion of regular walk through and perimeter checks.
Maintain program and client confidentiality, including former clients.
Review communication logbook and calls at the beginning of each shift.
Answer and document all telephone calls and activities per policy.
Other duties as assigned.