Overages, Shortages & Damages Clerk
About The Position
Old Dominion Freight Line is currently recruiting for an Overages, Shortages, and Damages (OS&D) Clerk to join their OD Family Culture. The OS&D Clerk will be responsible for inspecting shipments to validate claims and work with claimants to assess responsibility, determine the root cause of damage/shortage, and determine resolutions. This role is ideal for individuals with a keen eye for detail who enjoy solving challenges and ensuring shipments are handled with accuracy and care. The position involves inspecting freight, resolving claims, collaborating with teams, and providing customer service in a fast-paced, supportive environment.
Requirements
- High School Diploma or equivalent preferred.
- 1 year of office and/or operations experience, preferably in the transportation industry
- Proficient with Microsoft Office
- Excellent verbal and written communication skills
- Detail oriented with the ability to multi task
Nice To Haves
- Experience with AS400 and SAP preferred
- Experience handling Hazmat materials preferred
Responsibilities
- Locate overages, shortage and damaged freight and research and resolve issues
- Provide exceptional customer service to internal and external customers
- Properly handle different types of freight including Hazmat materials
- Prepare paperwork to process OS&D freight including repackaging OS&D freight as needed
- Maintain accurate records for reporting OS&D freight on a daily and weekly basis
- Assist with answering telephones and provide superior customer service
- May also perform customer service duties such as providing quotes, taking orders and answering general customer questions
Benefits
- Great Health Benefits including a Zero premium medical plan for employee only coverage
- Vision & Dental
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401k Retirement plan with company match and additional company annual discretionary match opportunity
- Life Insurance
- Wellness Program
- Tuition Reimbursement for Drivers and Technicians
- Training and growth opportunities to build a career
- Ability to advance through our promote from within philosophy
- National Career Opportunities Available at our 260+ service centers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
