Overages, Shortages & Damages Clerk
About The Position
As an OS&D Clerk at Old Dominion Freight Line, you’ll help ensure shipments are handled with accuracy and care. From inspecting freight and resolving claims to collaborating with teams and providing top-notch customer service, your contributions will help keep operations running smoothly. This fast-paced, supportive environment is ideal for those who take pride in organization and problem-solving while making a real impact every day. Old Dominion freight Line is currently recruiting for a (Overages, Shortages, and Damages) OS & D Clerk to join our OD Family Culture. Our OS & D Clerk will be responsible for inspecting shipments to validate claims and work with claimants to assess responsibility, determine the root cause of damage/shortage and determine resolutions.
Requirements
- High School Diploma or equivalent preferred.
- 1 year of office and/or operations experience, preferably in the transportation industry
- Proficient with Microsoft Office
- Excellent verbal and written communication skills
- Detail oriented with the ability to multi task
Nice To Haves
- Experience with AS400 and SAP preferred
- Experience handling Hazmat materials preferred
Responsibilities
- Locate overages, shortage and damaged freight and research and resolve issues
- Provide exceptional customer service to internal and external customers
- Properly handle different types of freight including Hazmat materials
- Prepare paperwork to process OS&D freight including repackaging OS&D freight as needed
- Maintain accurate records for reporting OS&D freight on a daily and weekly basis
- Assist with answering telephones and provide superior customer service
- May also perform customer service duties such as providing quotes, taking orders and answering general customer questions
Benefits
- Great Health Benefits including a Zero premium medical plan for employee only coverage
- Vision & Dental
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401k Retirement plan with company match and additional company annual discretionary match opportunity
- Life Insurance
- Wellness Program
- Tuition Reimbursement for Drivers and Technicians
- Training and growth opportunities to build a career
- Ability to advance through our promote from within philosophy
- National Career Opportunities Available at our 260+ service centers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
