Outside Services Attendant

Invited•Chesapeake, VA

About The Position

The Outside Services Attendant provides customer service to club members and guests while supporting golf operations. The role includes handling golf bags, preparing and staging carts, assisting with range operations, and keeping work areas clean and organized. The attendant helps ensure carts are clean, functional, inspected, and ready for use, and provides golf-related services that contribute to an enjoyable experience for golfers. The position works with other golf operations staff to provide efficient service throughout the day, completes assigned tasks to club standards, and follows company, club, department, and safety policies. Employees are also expected to assist others and take on additional tasks as assigned by management.

Requirements

Strong communication skills and the ability to interact effectively with members, guests, and staff.
Strong knowledge of golf etiquette, rules, and best practices.
Positive attitude and commitment to providing outstanding service.
High attention to detail and reliability.
Ability to meet the physical requirements of the position, including lifting and carrying up to 100 pounds.
Ability to work primarily outdoors with frequent exposure to extreme hot or cold temperatures and humidity.
Ability to adhere to attendance requirements outlined in the weekly schedule.

Nice To Haves

High school diploma, GED, or equivalent.
Prior experience in a similar role or strong knowledge of golf.

Responsibilities

Assist golfers by loading and unloading bags, preparing them for play, answering questions, offering golf course etiquette suggestions, and providing post-round support, including cleaning clubs and delivering them to cars as needed.
Promote club events, course conditions, and relevant information to members and guests.
Stage carts, assign them to players, track cart usage, and ensure carts are clean, maintained, inspected for damage, and ready for use; report issues to the Golf Shop.
Maintain clean, organized, safe, and debris-free cart barns, storage areas, practice facilities, parking lots, and pro shop entrances.
Set up and manage practice areas and stock them with equipment such as range balls.
Collaborate with golf operations staff, including range attendants, marshals, and starters, to provide efficient service.
Complete daily assignments to club standards, maintain work areas, and keep the Golf Shop organized and stocked.
Assist others and perform additional tasks as assigned by management.
Follow company, club, and department policies, procedures, instructions, and safety practices.
Maintain professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Take initiative in personal and professional growth and maintain any required role-related certifications.
Address and resolve challenges using available resources and work with regional and corporate teams to support club operations.
Attend daily briefings and participate in required activities.
Work additional hours as needed and be available to work weekends and/or holidays as required.