Outside Service Technician
About The Position
SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. Since 1947, we’ve built our reputation on reliability, integrity, and a commitment to helping our customers get the job done right. Our success is driven by more than just products — it’s powered by our people, our relationships, and our dedication to providing unmatched service every day. We're looking for a customer-focused Outside Service Representative who enjoys working independently, solving mechanical problems, and building strong customer relationships. In this role, you'll travel to customer locations to install, troubleshoot, repair, and maintain industrial equipment while providing exceptional service and identifying opportunities to support our customers' operations.
Requirements
- Experience repairing industrial equipment, pneumatic tools, or electric power tools required
- Strong mechanical aptitude and troubleshooting skills
- Excellent customer service and communication skills
- Ability to work independently and manage priorities effectively
- Strong organizational skills and attention to detail
- Basic computer skills
- Valid U.S. driver's license with a satisfactory driving record
- Ability to regularly lift up to 50 lbs. and occasionally up to 100 lbs.
- High school diploma or GED required
Nice To Haves
- Construction or industrial supply industry experience preferred
Responsibilities
- Travel to customer locations in Indiana, Michigan and Ohio to diagnose, troubleshoot, repair, and maintain industrial equipment
- Install, inspect, and service electrical, mechanical, pneumatic, and gas-powered equipment
- Demonstrate proper equipment operation and provide maintenance training to customers
- Manage customer service calls and coordinate outside service scheduling
- Complete work orders, parts requests, timesheets, and other service documentation accurately and on time
- Communicate with sales representatives to ensure customer satisfaction and resolve service concerns
- Identify opportunities to improve customer productivity or equipment performance and recommend appropriate solutions
- Process customer orders as needed
- Build strong customer relationships by delivering responsive, professional service
- Follow all company safety policies and procedures
Benefits
- Health, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off and Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
