Outside Service Technician - Repair Service

SouthernCarlson • Knoxville, TN

20h • Onsite

About The Position

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance. Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver. At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service. We’re hiring an Outside Service Technician who enjoys troubleshooting equipment, working directly with customers, and delivering exceptional field service. If you have strong mechanical skills and enjoy solving problems while helping customers maximize equipment performance, this role is for you.

Requirements

• Experience with machine maintenance, pneumatic tools, or electric power tool repair required
• Strong mechanical aptitude and troubleshooting skills
• Customer service and sales-oriented mindset
• Strong organizational skills and attention to detail
• Ability to quickly learn and retain technical knowledge
• Basic computer skills
• Valid driver's license with satisfactory driving record
• High school diploma or equivalent required
• Ability to lift 50 lbs regularly and up to 100 lbs occasionally

Nice To Haves

• Construction, packaging, fastening, or industrial supply experience preferred
• Bilingual (English/Spanish) preferred depending on market needs

Responsibilities

• Troubleshoot and repair industrial equipment at customer locations and branch facilities
• Demonstrate proper equipment operation and provide maintenance training to customers
• Manage customer service calls and coordinate outside service schedules
• Identify opportunities to improve customer operations and recommend solutions
• Process customer orders and support inventory management needs
• Complete work orders, parts orders, time sheets, and other required documentation
• Communicate with sales teams to ensure customer satisfaction and resolve issues
• Deliver outstanding customer service while maintaining productivity and professionalism
• Work independently to support customers and drive service excellence

Benefits

• Medical
• Dental
• Vision
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with Employer Match
• Paid Time Off and Holidays
• Competitive Compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED