Outside Service Technician

SouthernCarlson, Inc.•Elkhart, IN

2d•Onsite

About The Position

The vision of SouthernCarlson is to develop strong business relationships so we understand our customers' individual needs and provide the best possible service to improve our and their profitability. We are SouthernCarlson, and our foundation of service and commitment began in 1947. We have the broadest selection of high-quality products from leading suppliers in the industry along with tool repair services to keep businesses running. We provide expertise in both the products we offer and the solutions we propose. SouthernCarlson is The Contractors Choice™ for professional-grade tools, fasteners, jobsite supplies and expert service. OUR PROMISE MEANS MORE™ Respect - We build relationships on trust, collaboration and kindness while taking the time to learn, grow and celebrate wins together. Integrity - We go above and beyond to help customers and employees and do what we can to help resolve issues. Teamwork – We support and encourage each other while working together to ensure each customer has a top-notch experience. Family Environment – We are a nationwide company with small business locations that provides a family-like environment.

Requirements

Machine maintenance, pneumatic or electric power tool repair experience required
Strong mechanical skills/abilities required
Customer service and sales oriented
Strong organizational skills and attention to detail
Quick learner and able to retain knowledge
Basic computer skills
Ability to lift 50 pounds of customer product on a regular basis and up to 100 pounds on an occasional basis
Satisfactory driving record and valid driver's license
High school diploma or equivalent

Nice To Haves

Experience in the construction or industrial supply industry is helpful

Responsibilities

Travel to our customer sites troubleshoot and repair of industrial equipment
Demonstrate and provide effective equipment operation and daily maintenance training to customers
Take customer calls and manage all outside service scheduling
Assess opportunities to improve customer sales and present those to the customer
Regularly complete customer orders
Work independently and take initiative to assist customers with improvements on inventory as needed
Complete and submit appropriate documentation (work orders, parts orders, time sheets, etc.)
Communicate with sales team to ensure customer satisfaction
Problem-solve with sales team to determine best resolution to customer issues
Interact with customers providing the highest levels of service and productivity.