Outside Service Technician

Bunzl Can•Edmonton, AB

5d•Onsite

About The Position

Bunzl Industrial is a well-established industry leader in the sales and service of packaging and fastening equipment in Western Canada. Our success stems from the belief that hard working employees deserve recognition for their accomplishments. The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns. The role requires performing service on packaging equipment, pallet wrappers, strapping machines, case sealers, case erectors, shrink systems, thermal printers, and assorted hand tools.

Requirements

Have a mechanical / electrical, or robotics automation background, training, or certification.
Minimum of 2 years’ experience
PLC and VFD programming experience
Strong Communication skills
Self-starter who takes initiative and maintains excellent follow-through and follow-up.
Strong organizational skills
Effective communication and customer service skills
Strong computer skills
Ability to work effectively in situations that involve change and/or competing demands.
Perform well in a fast-paced environment.
Proficient handling of all confidential and time-sensitive material
Ability to stay within budget on expenditures.
Performs other related duties as required and assigned.
Possess a valid driver's license and clean driving record.
Some travel required.
Some Overtime maybe required.

Responsibilities

Perform planned and preventative maintenance on company product lines and competitive equipment.
Complete customer service breakdown calls and repairs as scheduled.
Prepare new equipment for installation and in-service.
Maintain customer records and profiles.
Prepare and complete customer work orders, warranty claims and parts orders.
Build and maintain our good relationship with our customers, sales staff and management.
Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel.
Actively foster key customer relationships and realize future growth potential.