Outside Sales Support Coordinator

Idaho Truck Specialties LLC • Nampa, ID

13d • Onsite

About The Position

We are seeking an Outside Sales Support Coordinator who will serves as a critical communication and operational link between the production team, engineering team, and outside sales representatives. This role is responsible for coordinating sales‑related activities, maintaining accurate documentation, supporting sales efforts with timely information, and ensuring smooth order progression from inquiry through delivery. By fostering seamless communication and resolving issues proactively, this position helps enhance customer satisfaction and drive overall business growth.

Requirements

• Minimum of 2 years of experience in sales coordination, project management, or a related role.
• Strong understanding of sales processes, negotiations, and client relationship management.
• Excellent communication skills and the ability to organize and prioritize job duties in order to meet deadlines and ensure customer satisfaction
• Proficiency in CRM programs and Microsoft Office Suite
• Detail-oriented, proactive, and able to work effectively in a fast-paced environment.
• A customer-focused mindset with a commitment to outstanding service

Nice To Haves

• Familiarity with truck equipment upfitting and related industry standards is a plus.

Responsibilities

• Serve as the primary liaison between production, engineering, and outside sales representatives to ensure clear and timely communication.
• Provide sales representatives with accurate product information, pricing, lead times, and availability updates.
• Prepare and maintain documentation related to quotes, orders, specifications, and customer communications.
• Coordinate order flow with production and engineering teams to ensure orders are processed accurately and delivered on schedule.
• Ensure sales commitments align with production capabilities and timelines through ongoing collaboration with internal teams.
• Monitor order status and proactively address updates, changes, or delays with the appropriate departments.
• Identify and troubleshoot issues throughout the sales, engineering, and production processes, escalating when necessary.
• Maintain accurate records of sales activities, customer interactions, and production schedules.
• Support special projects, administrative tasks, and other responsibilities as assigned by the Sales Support Manager.

Benefits

• Medical, dental and vision
• Flexible Spending and Health Savings Accounts
• Employer paid life insurance and short and long term disability
• Company retirement plan with up to 5% match
• Paid Time Off and Holidays
• Base + Commission

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed