Sales Support Coordinator

Dormakaba • Smithfield, RI

4d • Onsite

About The Position

Founded in 1974, Gliderol Garage Doors is one of Australia's leading manufacturers of Residential and Light Commercial continuous sheet curtain roller doors, Sectional Overhead Doors and automatic operators. We are seeking an energetic well-organised and highly motivated person to assist our NSW Sales department & provide support to our administrative team. With strong focus on providing exceptional customer service, responsibilities will include:

Requirements

• Previous experience in a customer service and administration role
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficiency in using computer systems and customer service software.
• Ability to remain calm and professional in stressful situations

Nice To Haves

• Knowledge of CRM systems
• Previous experience within a manufacturing-based business (highly regarded)
• A team player
• Naturally helpful, professional and patient, with a genuine desire to resolve customer issues.
• Comfortable learning and using CRM, ERP/order processing, inventory, invoicing, email and planning systems.

Responsibilities

• Data entry and processing of customer orders
• Responding to customer enquires via phone and email
• Providing technical assistance for product troubleshooting and facilitating sales of spare parts
• Account administration
• Providing general support within the sales department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed