Outside Sales Support Specialist

Airgas•Danville, IL

1d•Onsite

About The Position

Airgas is hiring an Outside Sales Support Specialist in Danville, IL. This role focuses on partnering within a supportive office community to cultivate open communication via phone calls and emails from account managers, delivering exceptional customer care and solutions, ensuring accurate and seamless order processing, crafting precise quotes, and nurturing and keeping contract agreements accurate. The position offers an hourly rate of $25 plus bonus opportunities, with a Monday-Friday schedule and no weekend work. Airgas is committed to building a diverse and inclusive workplace.

Requirements

A high school diploma or equivalent.
Two years in a customer service and/or sales related role.
Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, and PowerPoint.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; Ability to compute rate, ratio, and percent’s.
Ability to balance priorities collaboratively while keeping team goals and deadlines on track.
Connects easily with others to share information clearly for the purpose of explaining information to customers and employees and strong customer service skills.
Attentive to details that ensure quality and accuracy.

Nice To Haves

Bachelor’s Degree preferred from four-year College or University or one to two year of related experience and/or training or equivalent combination of education and experience.
Prior experience with SAP order entry software preferred.

Responsibilities

Fosters exceptional internal relationships by supporting the sales force and delivering professional, accurate quotes.
Translates sales data and margin analysis, as well as usage reports, into actionable insights for account managers using SAP and BW (Business Warehouse) systems.
Guides and streamlines special pricing and cost requests from the sales team.
Provides comprehensive PSA management and contract review, coordinates sales deal pricing in PAW (Price Agreement Workbench), and works alongside account and district managers to implement effective pricing strategies.
Prepares business reviews and performance metrics to help account managers shape successful sales strategies.
Collaborates with the dispute workbench team to resolve customer pricing inquiries smoothly and efficiently.
Establishes new accounts and ensures accurate system setup for the region.
Partners with the e-business team to seamlessly transition customers onto Airgas.com.
Proactively reviews account pricing to identify opportunities for greater efficiency.
Coordinates and updates contract pricing for designated districts, managing approvals within PROS.
Supports and executes the Annual Price Increase (API) process for designated districts.
Opportunities to contribute to cross-functional projects may arise based on business needs and personal growth goals.