Outside Sales Supervisor (Remote in Vancouver, BC or Vancouver Island, BC)

1d•Remote

About The Position

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. This position is predominately a work from home role in the greater Vancouver, BC area or Vancouver Island however the employee will be required to periodically attend in-person meetings and conduct customer site visits, based on business need.

Requirements

Bachelor's degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant B2B sales experience.
Five years of direct business to business sales and account management experience, including cold calling and phone-based prospecting (in addition to the education requirement).
Must live and work in Canada

Responsibilities

Supervises and supports the Account Executive (AE) channel by establishing clear operating rhythms, processes, and performance standards that enable consistent execution across a remotely distributed team.
Partners closely with Outside Sales Managers (OSMs) to drive shared revenue accountability by providing pipeline visibility, coaching insights, and process discipline across the AE channel.
Leads adoption, consistent use, and optimization of the sales technology stack including Salesforce, Conquer, Ambition, and Microsoft Copilot, ensuring tools are leveraged to increase selling time, improve pipeline health, and create data-driven coaching opportunities.
Utilizes CRM and performance data to manage pipeline hygiene, funnel alignment, and forecast accuracy for the AE channel, identifying risks and trends early and collaborating with MSMs on corrective actions.
Identifies patterns and performance trends across calls, activity, and pipeline data to create observable behaviors and structured coaching moments that improve effectiveness, skill development, and results.
Maintains an ongoing training, coaching, and development program focused on process execution, sales effectiveness, and continuous improvement rather than anecdotal or proximity-based management.
Leads change management and continuous improvement initiatives, including piloting and evaluating emerging sales tools and technologies, and providing feedback to Sales Leadership on adoption, impact, and scalability.
Supports programs and initiatives that drive team performance toward departmental and organizational goals while ensuring compliance with company policies, operating standards, and sales processes.
Collaborates cross-functionally with Operations, Dispatch, Pricing, Safety, Sales Enablement, Billing, and corporate partners to resolve issues, improve customer experience, and ensure strong handoffs throughout the sales and service lifecycle.
Oversees personnel needs including onboarding support, coaching, skill development, and performance feedback.
Provides input into employee evaluations, compensation, promotion, and corrective action decisions as required.