Outside Sales Engineer - Aftermarket

R.F. MacDonald Co.•Fresno, CA

About The Position

R.F. MacDonald is seeking an experienced boiler aftermarket sales professional to maintain customer relationships and sell contracts for maintenance, service, repairs, and replacement or modifications of its product and service offerings, including commercial and industrial burners, boilers, pumps, and related accessories. The role involves regular contact with end users and plant engineers who operate the equipment, and working outside the office three to four days per week. The position is based in Fresno and reports to the Aftermarket Sales Manager. The sales engineer assesses customer service needs, prepares quotations, supports service scheduling and departmental personnel, and monitors job-related billings, costs, and inventory. The role also provides boiler sizing and application support, develops product and industry knowledge through training and field experience, and helps customers select and operate equipment appropriately. The position requires proactive customer outreach, relationship-building, service-contract development, and coordination with service managers, dispatchers, sales staff, and service personnel. The sales engineer maintains CRM records, provides proposal copies to the office, assists with job layouts and reviews, and prepares quotations, service and start-up reports, warranty claims, and other project documentation. The employee must be willing to work the hours needed to meet the position’s workload and customer expectations, and travel to customer sites and company offices, including occasional out-of-area and overnight travel.

Requirements

Bachelor’s degree in a business or technical discipline.
Two years of technical school, community college, or trade school.
At least five years of aftermarket sales experience.
Ability to work independently and as part of a team while managing multiple priorities in a fast-paced environment.
Strong communication, organization, sales, and customer service skills.
Good computer skills, including Microsoft Outlook and Microsoft Office.
Willingness to learn product lines, receive instruction, and pursue training using company resources.
Ability and willingness to work the hours needed to meet workload and position expectations.
Ability to travel to customer sites and company offices, including out-of-area and overnight travel.

Nice To Haves

Experience with maintenance, service, and repair contracts in a heavy equipment and machinery company.
Experience in boiler and pump sales.
Strong understanding of aftermarket parts distribution for the heavy industrial equipment segment.

Responsibilities

Maintain existing customer relationships and sell maintenance, service, repair, replacement, and modification contracts for boilers, burners, pumps, accessories, and other product offerings.
Meet with end users, clients, and plant engineers, including regular customer visits outside the office three to four days per week.
Assess customers’ service and repair needs for boilers, burners, accessories, and other heat-producing equipment.
Prepare detailed but concise quotations and provide service reports, start-up reports, warranty claims, and other evaluations documenting customer expectations and project requirements.
Provide boiler sizing and application support, with assistance from equipment sales personnel as needed.
Proactively contact existing customers to build long-term relationships and generate service contracts.
Coordinate service requests and scheduling with the service manager, assistant service manager, and dispatcher to assign appropriately trained personnel.
Assist with departmental work, dispatching, scheduling, and monitoring job-related billings, costs, and inventory.
Support customer billing and job costing and follow company procedures and equipment manufacturers’ warranty and material-return policies.
Maintain the CRM database, provide proposal copies to the office, and review CRM data with the Sales Manager biweekly.
Collaborate with team members on job layouts and reviews, site walks, and quotation support when needed.
Keep the Sales Manager, Service Manager, Dispatcher, Sales Team, and Service Personnel informed about ongoing issues with projects and customers.
Develop product application, equipment operation, contractor, engineering-site, and industry knowledge through field work and available training.
Package service-contract sales with boiler product lines and contribute to sales improvement and customer satisfaction.
Perform other functions as needed to support company sales and customer service efforts.