Outside Sales Engineer - Aftermarket

R. F. MacDonald Co.•Fresno, CA

2d•Onsite

About The Position

R.F. MacDonald is seeking an experienced Boiler Aftermarket Sales individual to maintain existing customer relationships, Sale Contracts for maintenance, service & repairs, replacement/modifications of the complete product and service offerings, including commercial and industrial burners, boilers, pumps, and related accessories. This role is responsible for meeting the end-users and clients. This effort involves regular contact with the end-users and plant engineers who operate our equipment. The Aftermarket Salesperson works outside of the office three to four days a week. This position reports to The Aftermarket Sales Manager.

Requirements

A bachelor's degree in a Business or technical discipline.
Two years of technical school, community college or trade school
Minimum 5 years’ experience in aftermarket sales.
Experience in Contracts related to maintenance, Service & repairs, in a heavy equipment and machinery company id preferred.
Experience in Boiler and Pump sales are preferred.
Must be able to work both independently and within a team environment while managing multiple priorities in a fast-paced environment
Strong communication, organization, sales, and customer service skills
Good computer skills using Microsoft Outlook, MS office.

Nice To Haves

Strong understanding of aftermarket parts distribution for the heavy industrial equipment segment is preferred.

Responsibilities

Provide quotations to customers, assist the department’s personnel, dispatcher and assist with scheduling of work and monitor billings, costs, and inventory, related to the job quotations.
Responsible for appraising the customer’s service needs for the repair of various products including boilers, burners, boiler accessories, and other heat producing equipment including any other product offerings.
Responsible to provide boiler sizing and application support, with the assistance of the equipment salesperson, as needed on the various boilers to assist in proper equipment operation and selection.
Develops an understanding of the contractors, engineering sites, and industry requirements by spending time in the field with our equipment sales personnel.
Have a good personal image, empathy for the customer and the customer’s problems, and be willing and proactive to do, within reason, what is required to solve problems for the customer.
Display a willingness to learn, and to expand in the position.
Ability to produce detailed but concise quotations pertaining to customer requirements. provide quotations, service reports, start-up reports, warranty claims, and other evaluations detailing to provide clear understanding of customer expectations and the project requirements.
Proactively call to existing customers to develop long-term relationships and generate service contracts.
Support customer billing and costing as needed for accurate accounting of the department’s work.
Expected to be out of the office calling on customers and providing proposals. Ability to maintain the CRM database and provide copies of proposals to the office for times when you are not available.
Collaborates with other team members to assist in job layout and review (job walks, quote help) when assistance is needed.
Keep the Sales Manager, Service Manager, Dispatcher, Sales Team, and Service Personnel informed of ongoing issues with new and existing projects and customers.
Willing to perform other functions as may be required to maximize the efforts of the company in attaining sales, or improving service to the customer.
Be up-to-date with the best of our collective resources and capabilities, thereby doing the best job possible and providing the greatest customer satisfaction.
Be able and willing to work the hours necessary to fulfill the needs and expectations of the position.