Outside Plant Technician I, II or III
About The Position
The Outside Plant Technician (Broadband Network Technician) I, II, or III is a hands-on, field-based role focused on maintaining and repairing aerial and underground coaxial and fiber infrastructure. The technician works outdoors using bucket trucks, ladders, hand tools, and other field equipment to restore service, perform preventative maintenance, and support network reliability. Responsibilities include detecting, troubleshooting, and resolving outages affecting data, video, and telephone services; emergency restoration of coax and underground cable; power supply maintenance; cable leakage work; and supporting fiber splicing activities. The role requires maintaining documentation and participating in a 24/7 on-call rotation. Astound provides internet, WiFi, mobile, and TV services, as well as fiber infrastructure and internet solutions for businesses. The company describes investing in employees through training, coaching, and a supportive work environment, and states a commitment to an inclusive workplace and equal employment opportunity.
Requirements
- High school diploma or equivalent.
- At least 2 years of hands-on experience in telecommunications field work, cabling, construction, or utilities involving coax, fiber, or electrical work.
- Valid driver's license and satisfactory driving record.
- Customer service skills.
- Verbal and written communication skills.
- Basic computer skills.
- Aptitude and willingness to learn new skills.
- Problem-solving skills.
- Time-management skills.
- Ability to work as part of a team and independently.
- Ability to read and interpret maps.
- Bucket certification and Ohm’s.
- Understanding of outside plant infrastructure.
- Ability to lift and carry up to 75 pounds.
- Ability to safely climb and work from ladders for extended periods.
- Ability to work in climate-controlled and non-climate-controlled environments, with possible exposure to heat, cold, dust, damp conditions, uneven surfaces, heights, and moving vehicles.
- Ability to perform prolonged standing, walking, sitting, and driving, as well as frequent reaching, pushing, pulling, climbing stairs and ladders, and using hands above and below shoulder level.
- Ability to bend, twist, kneel, squat, crawl, maintain various body positions, perform fine motor tasks and forceful gripping, and do limited keyboarding.
Responsibilities
- Detect, troubleshoot, and resolve system outages involving transmission levels, signal losses, and off-air interference in aerial and/or underground plant.
- Prepare and perform emergency aerial and/or underground coaxial cable restoration, including restoration following cable breaks or damage.
- Perform preventative maintenance on power supplies and active components, including testing, balancing, alignment, and adjustments.
- Monitor, record, and repair cable leakage in compliance with applicable regulations.
- Observe and assist coworkers with fiber splicing activities.
- Complete and distribute required documentation, including work orders and daily logs.
- Install, replace, and repair coaxial and fiber optic cabling, including aerial and buried plant.
- Perform pole transfers, span replacements, and drop repairs.
- Operate bucket trucks, ladders, and field equipment.
- Participate in a 24/7 on-call rotation.
- Perform other duties as assigned.
Benefits
- 401(k) retirement plan with employer match.
- Medical, dental, vision, life, and short-term disability insurance options.
- Paid time off/vacation starting at 80 hours per year, increasing with tenure.
- 40 hours of floating holiday per year.
- Seven paid holidays per year.
- Paid sick leave, with hours varying by state and/or local laws.
- Tuition reimbursement program.
- Employee discount program.
- Opportunities for bonus and commission, if applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
