Outside Parts Sales Representative

Truck Centers•Mount Vernon, IL

About The Position

Truck Centers, Inc. is seeking a motivated, customer-focused Outside Parts Sales Representative to serve customers in the Mt. Vernon area. The representative builds customer relationships, develops new business, grows existing accounts, and provides commercial vehicle and equipment parts solutions. The role involves looking up parts, accessing technical information, locating inventory across the company network, coordinating product demonstrations with vendors, processing warranty and return paperwork, resolving customer concerns, and recommending products suited to customer needs. Regular account contact, including on-site visits, and review of account activity and pricing profiles support customer service and sales goals. The position is commission based; the company typically provides a guaranteed salary for a set period while a customer base is established, followed by a transition to commission-based pay. The schedule is Monday through Friday, with some nights and weekend hours potentially needed to support customer needs.

Requirements

Valid driver's license and ability to meet insurance requirements.
At least 5 years of parts sales experience.
Demonstrated customer service experience.
Thorough knowledge of basic computer operations and proficiency with the MS Office Suite.
Strong organizational and time-management skills, including the ability to prioritize multiple projects and attention to detail.
Solution-focused outlook.
Must participate in a pre-employment background check and drug screen.

Nice To Haves

Heavy-duty truck parts experience is highly preferred.

Responsibilities

Develop new business by identifying leads and building relationships with prospective customers.
Maintain and grow existing accounts to meet or exceed sales goals.
Use knowledge of vehicle parts and inventory systems to provide timely, accurate solutions.
Look up parts, access technical information, and locate inventory on-site or across the Truck Centers, Inc. network.
Coordinate product demonstrations for customers with vendors.
Handle warranty and return paperwork for assigned accounts.
Address customer concerns with a positive, solution-focused approach to support satisfaction and repeat business.
Recommend product lines and items that align with customer needs.
Review account activity and pricing profiles to identify ways to better serve customers.
Stay in regular contact with accounts, including through on-site visits.