Outside Auto Adjuster Consultant II (TX – South Houston)

Allstate • USA - TX (Remote), TX

1d • $60,000 - $97,125 • Hybrid

About The Position

As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment.

This role follows a hybrid work model, with an expected schedule of at least 3 days in the field. Scheduling flexibility is required, as business needs may result in weekly adjustments.
You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience.

The Customer Service Expert– you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.

The Investigator– you’ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator– you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator– you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver– you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.

The Recorder– you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.

Requirements

• Must live in/near the South Houston TX area.
• Scheduling flexibility is required.
• 18+ months of experience writing auto collision estimates using auto estimating programs such as CCC One, Audatex, or Mitchell.
• Proficient written and verbal communication skills to effectively interact with customers.
• Strong attention to detail and ability to write precise and comprehensive estimates.
• Comfortable with utilizing technology and various platforms for claims processing.
• Excellent time management and organizational skills to manage multiple assignments effectively.
• Valid driver's license and willingness to travel as part of the job requirements.
• Must obtain an adjuster and/or appraiser license within 60 days of hire if required.
• Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating if working from home.
• Reliable internet with minimum speeds of 50 MB download and 5 MB upload if working from home.

Nice To Haves

• This is not an entry level position.

Responsibilities

• Writing estimates directly at customer homes, repair shops, or tow yards.
• Assessing and finalizing estimates through face-to-face, virtual, and written communication.
• Performing repairable estimates, total loss assessments, and virtual inspections.
• Investigating casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• Communicating with customers via phone, email, and video chat to guide them through the claims process.
• Evaluating and negotiating claims settlements with customers, vendors, third-party carriers, and claimants.
• Utilizing multiple tools, including estimate tools, job aids, and settlement platforms, to complete tasks.
• Executing policies according to policy agreements and maintaining clear records in a claims system.
• Ensuring timely and accurate documentation for each claim.

Benefits

• Mileage reimbursements for personal vehicle usage during work.
• Company car may be provided based on annual work mileage.
• Benefits package from Day 1 of employment.
• Time off.
• Healthcare.
• Retirement.
• Competitive pay.
• Support for continuous development and career advancement.
• Flexibility in scheduling.
• Time off policy that helps support work/life balance.
• Initial and ongoing training.
• Comprehensive benefits like a 401K/pension.
• Education reimbursement.
• Programs to help balance work with the rest of your life.
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
• Monthly connectivity reimbursement for eligible remote employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed