Outside Auto Adjuster Consultant II (NY - Syracuse)

Allstate•Uniondale, NY

1d•$60,000 - $97,125•Hybrid

About The Position

As a Field Auto Adjuster, you will play a crucial role in our Auto claims handling process by writing estimates directly at customer homes, repair shops, or tow yards. Your job will involve a variety of customer/shop interactions, including face-to-face, virtual, and written communication, as you assess and finalize estimates. With a diverse range of workstreams, including repairable estimates, total loss assessments, and virtual inspections, you will enjoy a dynamic and engaging work environment. You must live in/near the Syracuse NY area to be eligible for this role. This role follows a hybrid work model, with an expected schedule of at least 3 days in the field. Scheduling flexibility is required, as business needs may result in weekly adjustments.

Requirements

18+ months of experience writing auto collision estimates using auto estimating programs such as CCC One, Audatex, or Mitchell.
Proficient written and verbal communication skills to effectively interact with customers.
Strong attention to detail and ability to write precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills to manage multiple assignments effectively.
Valid driver's license and willingness to travel as part of the job requirements.
Must live in/near the Syracuse NY area.
Scheduling flexibility is required.
Ability to attend a 2-week training in Dallas, TX.
Reliable internet with minimum speeds of 50 MB download and 5 MB upload.
A dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.

Nice To Haves

This is not an entry level position.

Responsibilities

Write estimates directly at customer homes, repair shops, or tow yards.
Engage in face-to-face, virtual, and written communication with customers and repair shops.
Assess and finalize estimates for repairable vehicles, total loss assessments, and virtual inspections.
Live into Allstate’s Claims Culture by caring, empowering, and restoring, being compassionate, clear, and a committed partner in each Casualty claim.
Confidently and independently investigate casualty (and applicable LOB) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Use phone, emails, and video chat with customers to facilitate a fast, fair, and easy claims process.
Incorporate a specific approach to claim handling to offer customers their preference of communication to efficiently discuss their claim needs and keep them updated on claim progress.
Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, in accordance with all legal and business standard methodologies.
Incorporate tactics in handling challenging and complex situations during negotiations.
Utilize multiple tools, including estimate tools, job aids, and additional settlement platforms, in a fast-paced environment.
Protect the company financially by executing policies along policy agreements.
Keep a clear record of work in a claims system that you will be trained on, ensuring timely and accurate documentation.

Benefits

Time off
Healthcare
Retirement
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling
A time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
Mileage reimbursements for personal vehicle usage during work.
A comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement to help offset internet costs for eligible remote workers.