Outside Auto Adjuster Consultant II (NY - Rochester)

Allstate•Uniondale, NY

1d•$60,000 - $97,125•Remote

About The Position

Under limited supervision, the Consultant II is responsible for investigating, negotiating, and settling complex property damage and liability insurance claims. The individual travels to the loss site to conduct a thorough analysis. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience.

Requirements

18+ months of experience writing auto collision estimates using auto estimating programs such as CCC One, Audatex, or Mitchell.
Proficient written and verbal communication skills to effectively interact with customers.
Strong attention to detail and ability to write precise and comprehensive estimates.
Comfortable with utilizing technology and various platforms for claims processing.
Excellent time management and organizational skills to manage multiple assignments effectively.
Valid driver's license and willingness to travel as part of the job requirements.
Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Nice To Haves

This is not an entry level position.

Responsibilities

Investigate, negotiate, and settle complex property damage and liability insurance claims.
Travel to the loss site to conduct a thorough analysis.
Investigate casualty (and applicable LOB) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Use phone, emails, and video chat with customers to help them through a fast, fair, and easy claims process.
Incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
Evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies.
Incorporate tactics in handling challenging and complex situations during negotiations.
Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using sharp critical thinking skills.
Protect the company financially by executing policies along policy agreements.
Keep a clear record of work in a claims system that you will be trained on.
Ensure timely and accurate documentation is completed as you work on each claim.

Benefits

Time off
Healthcare
Retirement
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling and a time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
Mileage reimbursements for personal vehicle usage during work.
A $1,000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role (Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License).
Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement to help offset internet costs for eligible remote workers.