Outreach Worker (Part-Time)

City of Hobbs•Hobbs, NM

About The Position

Under general supervision, the Outreach Worker delivers meals to homebound clients and visits with them to provide information, reassurance, or comfort. The role also conducts community outreach and informs Hobbs residents about services and activities available through the Senior Center. The position supports client assessments and state database entry, provides information and referrals to residents, assists with transportation and meal service, and helps plan and evaluate Senior Center activities. It also maintains contact with program participants and their families, welcomes and orients new clients, prepares reports, and assists with newsletters and follow-up membership contacts. The role may also serve on employee committees or attend meetings as assigned.

Requirements

One year of previous clerical experience is required.
Valid state-issued driver’s license.
Ability to handle stressful situations.
Ability to establish and maintain effective working relationships with Older Americans staff and the general public.
Obtain WellSky database certification within 60 days of hire.
Obtain Safe Food Handler’s certification within 60 days of hire.
Obtain New Mexico HIPAA/Confidentiality Certification within 60 days of hire.
Daily ability to lift and/or move up to 25 pounds.
Frequently walk and use hands and arms to push a wheeled cart in a level indoor setting; frequently enter and exit a motor vehicle while delivering meals.
Close vision and ability to adjust focus.

Nice To Haves

High school graduation or GED equivalent preferred.
Bilingual skills preferred.

Responsibilities

Deliver meals safely and efficiently to homebound clients, following traffic laws and City vehicle-use rules when driving City vehicles.
Participate in community events and distribute information about Senior Center services.
Gather and maintain information about social service agencies that assist senior citizens.
Assist with client assessments and reassessments for home-delivered meals, congregate meals, and recreation members.
Enter assessment and reassessment information into the state database as required by the New Mexico Aging and Long-Term Services Department.
Assist with transporting members as needed.
Make periodic rounds through the Senior Center to monitor who is present and what activities are taking place.
Maintain contact with program participants’ families where applicable.
Answer phones and assist walk-in visitors by providing information or directing them to the appropriate person or organization.
Welcome first-time clients, provide tours, and introduce them to current clients and Senior Center activities.
Get to know clients, learn which activities they enjoy, and identify activities the Senior Center could offer.
Prepare monthly reports for the supervisor on services provided, as required.
Assist with sending approximately 1,500 newsletters to current clients every other month.
Follow up with clients who have not visited the center for a period of time to determine whether they wish to continue their membership.
Assist congregate meal participants who cannot carry their trays because of physical restrictions.
Provide backup support to the Luncheon Registrar and Kitchen Aide.
Connect clients with services such as medical facilities and nonprofit assistance programs.
Use time efficiently and assist with planning, programming, supervising, and evaluating new Senior Center activities.
Serve on employee committees or attend meetings as assigned.