Outreach Worker

CORE Madison•North Highlands, CA

About The Position

Provides outreach and engagement services to non-enrolled adults who are homeless and meet the Homeless Intervention Program’s target-population criteria. The role includes street and community outreach, maintaining outreach and enrolled caseloads, reconnecting with members who have lost contact, and providing follow-up to people who have left the program but remain at risk. The Outreach Worker also assists clients with goals, service plans, access to essential services, and practical life skills, while working collaboratively with the team to provide holistic case management. The position provides on-call coverage and may drive on company business or transport eligible individuals. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position requires a high school diploma or GED and varied life experience related to mental health. A California driver’s license and current vehicle insurance and registration are required if driving. A reliable means of transportation capable of passing a vehicle safety inspection is required when the vehicle is more than five years old; two-wheeled transportation is excluded.

Requirements

High school graduation or completion of a GED program.
Varied life experience related to mental health.
California driver’s license and current vehicle insurance and registration if driving.
Reliable means of transportation capable of passing a vehicle safety inspection if more than five years old; two-wheeled transportation, including bicycles, mopeds, and motorcycles, does not qualify.

Responsibilities

Dedicate 30 hours per week to street and community outreach at shelters, service agencies, the Loaves & Fishes complex, river areas, under bridges and overpasses, and other places where homeless individuals spend time.
Reconnect with members who have lost contact with staff for 30 or more days.
Provide follow-up and continued outreach to members who voluntarily discharged from the program and remain at risk.
Maintain a continuous outreach caseload of 15 non-enrolled individuals and a continuous enrolled caseload of 3–5 members as needed.
Make at least 30 face-to-face contacts per week with individuals who are the focus of outreach services.
Provide leadership and direction for clients as assigned when the Team Leader is absent.
Assist assigned clients in identifying and progressing toward their chosen goals.
Advocate for and assist clients and their families in accessing mental health treatment, medical care, housing, food, and clothing as indicated.
Develop individual service plans for each client.
Coach clients in age-appropriate social skills, money management, personal hygiene, and job readiness.
Work productively within the team to provide holistic case management services to an identified group of clients.
Provide on-the-spot counseling that is helpful to clients and consistent with the program’s philosophy.
Attend to clients’ safety, health, and well-being.
Provide after-hours on-call coverage to program clients.
Support other staff members as needed.
Enforce Turning Point Community Programs’ policies and procedures.
Attend all team and agency staff meetings unless excused by the Team Leader and Program Director.
Drive on company business and potentially transport members or other individuals who meet the target-population criteria.