Outreach Subject Matter Expert
CACI International•Annapolis Junction, MD
•$59,600 - $122,100•Onsite
About The Position
Provide direct user support for AEA Tools, assisting customers with account administration, system status, and network inquiries. Engage with users through phone, VTC, email, chat, and online platforms including JIRA, Confluence, SharePoint, and SpySpace.
Requirements
- An active NSA TS/SCI with Polygraph
- Two years of hands‑on experience with Intelligence Community (IC) tools and capabilities
- High school diploma
- Understanding of operational product workflows
Nice To Haves
- Bachelor’s degree
- Experience as an analyst
Responsibilities
- Troubleshoot system issues and perform first‑level corrective maintenance
- Address complex user questions and provide clear guidance
- Assist help desk technicians on advanced inquiries
- Deliver timely operational updates to customer teams
- Follow and maintain SOPs and SLAs
- Update and manage the ticket‑tracking system
Benefits
- flexible time off
- learning resources
- competitive compensation
- benefits and learning and development opportunities
- comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
