Outreach Subject Matter Expert (SME)
CACI International•Annapolis Junction, MD
•$70,800 - $148,600•Onsite
About The Position
Provide direct user support for customers using AEA Tools, assisting with account administration and monitoring system and network status. Engage with users via phone, VTC, email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace.
Requirements
- An active NSA TS/SCI with Polygraph
- Six years of hands‑on experience with Intelligence Community (IC) tools and capabilities
- High school diploma
- Understanding of operational product workflows
Nice To Haves
- Bachelor’s degree
- Experience as an analyst
Responsibilities
- Troubleshoot system issues and perform first‑level corrective maintenance
- Address complex user questions and provide accurate guidance
- Support other help desk technicians with advanced inquiries
- Deliver timely, concise operational updates to customer teams
- Follow and maintain SOPs and SLAs
- Maintain and update the ticket‑tracking system
Benefits
- flexible time off
- robust learning resources
- competitive compensation
- benefits and learning and development opportunities
- comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
