Outreach Specialist
Cityblock Health•NC - Remote, NC
•$20 - $26
About The Position
The Telephonic Outreach Specialist virtually connects with members eligible for Cityblock services and engages with them about their needs. Initial conversations begin the intake process and help connect each member with a Community Health Partner for a long-term relationship. Until that connection is established, the Outreach Specialist serves as the member’s point person—accessible to assist, troubleshoot, educate, and listen. The specialist works alongside and receives support from each member’s care team.
Requirements
- One year of experience in a similar role.
Responsibilities
- Provide telephonic and virtual outreach and engagement services to eligible members.
- Use available data in Commons to learn about potential members and explain the outreach process.
- Review pre-populated demographic information and document accurate information and emergency contacts in Commons.
- Collect verbal and written consent from eligible members.
- Initiate the intake process and hand off members to the care team.
- Communicate urgent needs and other pertinent information to care teams.
- Use Commons daily to collect data, organize information, track tasks, monitor performance, and communicate with care teams, members, and family members.
- Provide feedback to the product development team and, over time, join a super-user group to help onboard and support others.
Benefits
- Health insurance
- Life insurance
- Retirement benefits
- Participation in the company’s equity program
- Paid time off, including vacation and sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
