Outreach Specialist - WIN

NADAP Careers•Hempstead, NY

9d•Hybrid

About The Position

The Outreach Specialist will identify new and maintain existing substance use treatment program relationships along with other referral partners to obtain client referrals to the NADAP Workforce Initiative Nassau (WIN) program. This role involves conducting presentations to treatment program staff and clients, screening eligible clients, and supporting them through the enrollment process. Responsibilities include collecting and scanning required documents, completing client intake forms, and maintaining accurate case notes in an online database.

Requirements

High School Diploma required
At least 1 year related work experience in employment services.
Some prior professional experience working within a community-based organization or the government sector, directly serving an under-resourced population required
Good verbal and written communication skills
Excellent organizational skills
Ability to work a flexible schedule
Ability to travel to various locations to carry out assigned duties.
Effective problem solving and interpersonal skills.
Basic computer software literacy and computer usage experience.
Must have a car and valid driver's license.

Nice To Haves

Experience working in employment services or in social service-related field preferred.
Bilingual in Spanish preferred.

Responsibilities

Identify new partners and maintain existing ones to increase program referrals and intakes.
Complete 8-10 presentations per month both virtually and in person that result in the required number of program referrals and intakes.
Educate clients, community organizations, and substance use treatment programs about NADAP’s services through in person, phone and email outreach.
Provide clients with a clear explanation and understanding of the WIN program, our services, enrollment requirements and program expectations to meet a minimum of 30 client enrollments per month.
Collect and scan all I9 documents.
Provide referral information to clients on how they can obtain SS card, ID and other required documents, if needed.
Collaborate with other WDI team members to coordinate and facilitate employment readiness, job placement, and retention activities.
Participate in meetings with the Job Developer and Vocational Case Manager to discuss client progress.
Serve as the primary point of contact with referral partners to provide and obtain client updates.
Maintain detailed, accurate and timely case notes regarding client progress into electronic database.
Log completed presentations in Credible and ensure that client documents are uploaded.
Review incoming emails and phone calls daily to ensure that all potential referrals are captured.
Follow up with referral partners and clients who do not provide the required documentation to complete the intake.
Assist clients with removing barriers to enrollment including resources for obtaining replacement ID's, social security cards including free cell phone services.
Complete weekly and monthly reports as required and data entry on presentations provided, new partnerships created and pending referrals.
Responsible for preparing and distributing weekly email campaign to promote WDI services to potential referral partners.
Coordinate with other WDI team members in various capacities including active participation in weekly meetings to discuss client progress, assist Job Developers and Retention Specialist to communicate with clients as needed.
Attend and participate in meetings, staff development sessions and in-service training as assigned.
Maintain and execute documentation and workflow through computer-based programs and technology that draws on basic software/computer skill set.
May be assigned other tasks and duties reasonably related to their job responsibilities.
Performs other duties as assigned.