Retention Specialist - WIN

NADAP Careers•Hempstead, NY

2d•Onsite

About The Position

Join NADAP’s exciting new Workforce Initiative Nassau (WIN) program in Hempstead helping Nassau County residents build careers! Be a part of our dedicated team of professionals making a real difference by helping people find the right path to education, training, and employment to support their independence and stability in recovery.

Requirements

High School Diploma with 1 year experience in social services setting, employment related experience preferred.
Some prior professional experience working within a community-based organization or the government sector, directly serving an under-resourced population is required.
Experience working in employment services or in social service-related field preferred.
Good verbal and written communication skills; Excellent organizational skills.
Ability to work a flexible schedule and to travel to various locations to carry out assigned duties.

Responsibilities

Carefully review all employment verification documents to ensure that employment milestones are achieved from Day 1, 30, 60, 90, 120, and up to 180 days employment retention.
Conduct weekly outreach to all program participants that have been hired and started employment to provide on-going support.
Document all client interactions in online EHR system and on internal trackers, including case notes, uploading employment verification documents, and updating milestone trackers accurately and in a timely manner.
Maintain on-going contact with employed participants to identify any personal and social problems that may arise during employment and make appropriate referrals for their resolution.
Meet clients and employers in the field to obtain employment verifications and provide client incentives for retention milestones.
Obtain client written consent to contact employers for feedback on client progress and obtain employment verifications as needed.
Responsible for tracking all client incentives and signatures, ensuring they are distributed accurately and are appropriately documented, paying careful attention to detail.
Provide clients with post-employment workshops both in-person and remotely using the LMS including budgeting, financial planning, career laddering and advancement, etc.
Work closely with Job Developers to obtain employment verifications and to reconnect clients to new, replacement or advanced employment opportunities between milestone dates.
Attend and participate in meetings, staff development sessions and in-service training as assigned.
Maintain and execute documentation and workflow through computer-based programs and technology that draws on basic software/computer skill set.
May be assigned other tasks and duties reasonably related to their job responsibilities.
Performs other duties as assigned.