Outreach Specialist

Community Health Alliance-Ohio•Wilmington, OH

1d•Onsite

About The Position

Develop a career dedicated to connection, compassion, and community. Community Health Alliance is an employer that offers career opportunities with purpose. We are looking for an Outreach Specialist who will be responsible for engaging with individuals experiencing homelessness, assessing their needs, and connecting them with mental health or substance use treatment services and other resources and supports. This role involves building trusting relationships, advocating for clients, and facilitating access to resources to promote housing stability and improve quality of life.

Requirements

Operate a personal computer, software and other software and other office equipment.
Provides excellent customer service and support.
Organizes and prioritizes responsibilities and meeting deadlines.
Ability to communicate effectively, clearly, concisely with others (both verbally and in writing).
Consistently demonstrates positive/proactive customer service attitude.
Consistently maintains ethical behaviors.
Ability to work as an effective team member; function independently, exercise sound judgment and initiative; be flexible to shift priorities; maintain confidentiality; establish and maintain effective interpersonal work relationships.
Ability to work independently and as part of a multidisciplinary team, demonstrating empathy, cultural sensitivity and professionalism.
Demonstrates excellent interpersonal skills and professionalism within written and verbal communication.
Minimum requirements: High school diploma.
Valid driver's license and auto insurance.

Nice To Haves

State of Ohio Peer Recovery Supporter certification is preferred.

Responsibilities

Engage with clients in a compassionate and respectful manner to assess their needs, build trust and encourage participation in services.
Conduct assessment of needs to identify barriers to housing stability and prioritize client needs.
Develop individualized service plans and goals in collaboration with clients to address behavioral health, healthcare, employment, housing and other essential needs.
Connect clients with appropriate resources and services, including emergency shelter, transitional housing, healthcare providers, mental health and substance use treatment and social services.
Advocate for clients to ensure access to benefits and community-based supports.
Provide crisis intervention and supports to clients experiencing mental health crises, substance use issues, or other emergencies.
Collaborate with crisis response teams, law enforcement, emergency medical services as needed to ensure client safety and well-being.
Build partnerships and collaborate with community organizations, homeless shelters, healthcare providers, law enforcement, and local government agencies to coordinate services and support for individuals experiencing homelessness.
Participate in community meetings, task forces and committees focused on homelessness prevention and solutions.
Maintain accurate and up to date documentation of client interactions, assessments, service plans, referral and outcomes in accordance with agency policies and regulatory requirements.
Prepare reports and data analysis to track program outcomes, measure impact and support funding applications.
Conduct regular outreach in the community to identify and build relationships with individuals experiencing homelessness.