IL - Outreach Specialist I
About The Position
The Outreach Specialist I serves as the first point of contact for members, providing education regarding healthcare services and assisting individuals in accessing appropriate care. This role focuses on telephonic and field outreach in Illinois, appointment scheduling, care coordination, and supporting members with navigating healthcare services and available benefits. The Outreach Specialist I plays an important role in improving member engagement and ensuring individuals receive timely information that supports care coordination and continuity of services in Illinois.
Requirements
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Strong organizational and multitasking skills
- Ability to work independently and collaboratively
- Strong commitment to patient-centered service
Nice To Haves
- Some college education preferred
- Experience in customer service, call center, or patient support role preferred
- Experience using electronic health records (EHR) systems preferred
- Bilingual skills preferred
Responsibilities
- Conduct telephonic and field outreach to assigned members in Illinois.
- Provide education regarding organizational services and care offerings
- Assist members in scheduling appointments for clinical care and follow-up services
- Conduct follow-up calls to support member engagement and care coordination
- Provide information regarding available services and care options
- Respond to member inquiries in a timely and professional manner
- Maintain accurate documentation of member interactions in electronic health records (EHR)
- Escalate member concerns to appropriate clinical or operational teams
- Collaborate with care teams to support coordinated service delivery
- Provide compassionate and patient-centered support
- Ensure accurate data entry supporting outreach activities
- Support engagement initiatives improving member participation in care programs
- Support care coordination by engaging members, identifying barriers to care, facilitating referrals, and connecting members with clinical teams, community resources, and internal programs to promote continuity of care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
