Specialist Outreach Central Processor I

SEH Saint Elizabeth Medical Center•Edgewood, KY

1d•Onsite

About The Position

Engage with us for your next career opportunity. Right Here. Job Type: Regular Scheduled Hours: 40 💙 Why You’ll Love Working with St. Elizabeth Healthcare At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do. 🌟 Benefits That Support You We invest in you — personally and professionally. Enjoy: - Competitive pay and comprehensive health coverage within the first 30 days. - Generous paid time off and flexible work schedules - Retirement savings with employer match - Tuition reimbursement and professional development opportunities - Wellness, mental health, and recognition programs - Career advancement through mentorship and internal mobility Job Summary: Perform a variety of duties in order to register, order, receive and process laboratory specimens in an accurate and timely manner, assuring correct billing by the SEH Billing Department. Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Requirements

High School Graduate
Keyboard/Data entry skills
Organizational skills
Minimum 1-year clerical experience
Data Entry Skills above 100 Net Keystrokes/min

Responsibilities

Perform accurate and complete registration on all patient/accounts.
Assure 100% accuracy in identifying correct patient in EPIC.
Demonstrate knowledge of guarantor assignment, payer information, assigning correct provider, billing indicator and if applicable, correct client information.
Scan all pertinent documents.
Maintain Registration Error and Demographic Work Queue.
Accurately place and release all orders in EPIC and/or the LIS.
Resolve all test selection issues to assure quality and timely results.
Provide support to clients, draw locations and technical departments in a courteous and respectful manner to assure delivery of quality service.
Take all necessary steps to resolve issues that could prevent or delay completion of testing and lab processes in the best interest of the patient and client.
Safeguard confidential matters.
Receive and disseminate messages regarding specimen pickup, patient blood draws, test orders, processing and results for the laboratory system.
Handle communication with physicians, healthcare providers, laboratory leadership and staff, patients, patient families and visitors.
Provide information on test and specimen requirements and lab processes.
Responsible for completion of all call-back queues and meeting the required response times.
Manage add-on tests.
Provide documentation of issues and resolutions information to OSCPII as part of the Laboratory Quality program.
Use and maintain a variety of office equipment such as fax machines, telephones, paging/tracking systems, printers, copiers and computers for the access and distribution of information including laboratory results and laboratory services.
Receive and label all specimens into the LIS.
Assure 100% correct labeling of all specimens.
Follow all safety protocols and procedures when handling blood and other potentially infectious specimens.
Accurately complete all Transfer lists.
Monitor list of incoming specimens for anomalies and follow up on items in question.
Sort all specimens upon arrival.
Assure correct sorting for registration and receiving.
Maintain specimen integrity.
Deliver all specimens to the correct testing location in a timely manner.
Assure that all specimens are maintained properly during processing and delivery.
Demonstrate understanding of test and specimen requirements.
Seek assistance from technical staff and reference material when necessary.
Other Duties as Assigned