Outreach Representative

Havenrise Academy of Jacksonville•Jacksonville, FL

2d•Remote

About The Position

Help Connect Teens and Families to Life-Changing Mental Health Care. At HavenRise Academy, we believe every adolescent deserves access to compassionate, high-quality mental health treatment. We are seeking a dynamic, relationship-driven Outreach Representative to expand awareness of our programs throughout Northeast Florida and build meaningful partnerships with schools, pediatricians, therapists, healthcare providers, and community organizations. This is an ideal opportunity for someone who thrives on building relationships, enjoys being active in the community, and is passionate about making a difference in the lives of young people and their families. If you have experience in behavioral health, healthcare outreach, physician relations, school partnerships, or community engagement—and enjoy helping families access the care they need—we'd love to meet you. As HavenRise Academy continues to expand its impact throughout Northeast Florida, we are growing our outreach team to meet increasing demand for adolescent mental health services. This newly added position will play a critical role in building community partnerships, increasing awareness of our programs, and helping more families access the care they need.

Requirements

Bachelor’s degree or equivalent combination of education and relevant experience.
Minimum of 2 year of experience in healthcare outreach, community relations, physician relations, ideally in a behavioral health setting.
Existing relationships with pediatricians, school districts, guidance counselors, therapists, hospitals, or community agencies in Florida strongly preferred.
Proven track record of meeting or exceeding referral, admissions, sales, or business development goals.
Experience presenting to professional audiences and community groups.
Familiarity with CRM systems and referral tracking tools.
Valid driver's license and reliable transportation.
Ability to travel throughout the Jacksonville and surrounding market.

Nice To Haves

A natural relationship builder who enjoys connecting with people.
Comfortable networking and representing an organization in the community.
Passionate about improving access to behavioral health services.
Self-motivated, organized, and able to work independently.
Skilled at turning conversations into long-term partnerships.
Knowledgeable about the challenges facing adolescents and families seeking mental health care.

Responsibilities

Develop and maintain strong referral relationships with pediatricians, schools, therapists, hospitals, case managers, and community organizations.
Identify and cultivate new referral opportunities throughout Northeast Florida.
Serve as a trusted resource and primary point of contact for referral partners.
Conduct regular follow-up visits and outreach activities to strengthen referral relationships.
Collaborate closely with Admissions and Clinical teams to support census growth and admissions goals.
Create and execute territory plans designed to increase referrals and community awareness.
Monitor referral trends and outreach effectiveness, providing recommendations to leadership.
Facilitate warm introductions between prospective families and the Admissions team.
Attend networking events, conferences, health fairs, school functions, and community meetings.
Deliver engaging presentations and educational trainings to healthcare providers, educators, and community organizations.
Coordinate outreach events, open houses, and professional education opportunities.
Serve as a brand ambassador for HavenRise Academy and our mission.