Outreach Programs Administrator (Training and Technical Assistance)

Auburn University•Auburn, AL

8d•Onsite

About The Position

Hunger Solutions Institute (HSI) in the College of Human Sciences seeks an Outreach Programs Administrator to support administration of SNAP incentive programs and lead development, implementation, and evaluation of training and technical assistance needs across all HSI programs. Specifically, this position will support day-to-day operations, manage relationships with retailers and other partners, provide technical assistance, coordinate site visits and program communications for SNAP incentive programs administered by HSI. Additionally, this position will develop, deliver, and evaluate training and technical assistance resources that support program fidelity, compliance, capacity building, and successful program implementation across all HSI programs. SNAP incentive programs currently administered by HSI include both Double Up Food Bucks Alabama and Add Milk. Double Up Food Bucks Alabama seeks to increase the purchase of fresh fruits and vegetables by low-income consumers participating in the Supplemental Nutrition Assistance Program (SNAP). Add Milk seeks to increase the purchase of healthy fluid milk by low-income consumers participating in SNAP. HSI was established by the College of Human Sciences and the Alabama Agricultural Experiment Station at Auburn University in February 2012. A foundational principle of HSI is that hunger is a solvable problem, but only when the relevant knowledge from all academic disciplines is combined with the abilities and strengths of all sectors. HSI seeks to leverage collective efforts to promote development, adoption, and advancement of innovative best practices to address food and nutrition security.

Requirements

Bachelor's degree- no specific discipline
2 years of experience administering educational/outreach programs or coordinating events, programs, or projects (for Level II)
4 years of experience administering educational/outreach programs or coordinating events, programs, or projects (for Level III)
Valid driver’s license and personal vehicle for travel between sites
Ability to complete CITI training within 60 days of hire

Nice To Haves

Experience developing and delivering training and technical assistance, with knowledge of adult education principles and learner-centered approaches
Experience working with food retail, retailers, or retail operations
Experience in program management, preferably in nonprofit, public sector, retail, or local food settings
Experience with food assistance programs and/or SNAP
Strong organizational and project management skills
Excellent written and verbal communication skills
Strong interpersonal skills and the ability to build relationships with diverse stakeholders
Understanding of retail operations and SNAP benefits
Master's degree may be required for positions requiring specialized knowledge

Responsibilities

Facilitate day-to-day operations of SNAP incentive programs; serve as a primary contact for retailers and partners; coordinate onboarding, check-ins, site visits, and retailer calls; maintain accurate program records; and identify opportunities for program improvement.
Lead development, coordination, delivery, and evaluation of training and technical assistance; assess partner needs; develop curricula, guides, FAQs, job aids, and other resources; and provide virtual and in-person support using adult education and learner-centered practices.
Support, when appropriate, data collection, data management, program evaluation, progress narratives, and other reporting activities for SNAP incentive programs. Assist with ensuring information is accurate and complete for funders, institutional leadership, and other stakeholders.
Support, when appropriate, communications and outreach activities for SNAP incentive programs by assisting with the development and implementation of communications and outreach activities, supporting dissemination of program information to partners and other audiences, assisting with special events, and contributing to the evaluation and continuous improvement of communications and outreach efforts.