Outreach Operations Specialist

Richland Library•Columbia, SC

2d•Onsite

About The Position

Richland Library is seeking to hire a Part-Time Outreach Operations Specialist at our Main location. This role supports various library initiatives including Philanthropy, Belonging and Accessibility, and Community Outreach. The specialist will assist with book donations, maintain Eat Freely Fridges, care for Story Walks and outreach vehicles, and deliver materials. The position requires excellent customer service, the ability to engage with diverse customers, safe operation of vehicles and equipment, and meticulous record-keeping. Regular attendance and on-site work are essential for teamwork, interaction, and supervision.

Requirements

At least one (1) year relevant work experience
Ability to perform job functions.
Knowledge of Community
Required to possess and maintain a valid State of South Carolina Driver’s License and the ability to drive Library owned vehicles including transport vans per established procedures, and safety guidelines
Regular attendance at work on-site is essential to maintain the necessary teamwork, personal interaction, and supervision that this position requires.

Responsibilities

Support Philanthropy initiatives primarily by assisting with the collection of Book Donations at the Operations Center including maintaining records and statistics, lifting, carrying, arranging boxes of books and working with volunteers under the direction and supervision of the Volunteer Manager (10-15 hours per week.)
Support Belonging and Accessibility initiatives including the maintenance, supply, and stock of Eat Freely Fridges at 4 library locations under the direction and supervision of the Accessibility & Belonging Manager (4-6 hours per week)
Support Community Outreach initiatives and operations including routine maintenance of 3 Story Walks and assistance with transitioning of stories, routine care of Outreach vehicles, and occasional delivery of books and materials to Outreach sites under the direction and supervision of Community Outreach Manager (2-4 hours per week)
Learn and consistently exhibit Richland Library’s brand promises in all interactions with customers and colleagues; provide outstanding customer service to all internal and external customers
Greet, engage, encourage, and assist diverse customers in a welcoming, professional, and respectful manner.
Drive in a safe manner and Operate equipment in accordance with all applicable laws and regulations.
Use various cleaning agents in maintaining a clean appearance of equipment, and reporting any vandalism or equipment failures to the supervisor immediately.
Maintain accurate and up-to-date daily records on mileage.
Maintain records and statistics related to programs.
Move, lift, and open cartons of books and other materials; physically remove, arrange, and place books and materials appropriately; remove empty boxes in an appropriate manner
Engage in system-wide electronic communication, including using email, file sharing tools, and various HR applications.
Follow organizational, County, and public health and safety guidelines and protocols and perform job functions in a safe manner and report all safety hazards