Outreach Mobile Phlebotomist

Brown Medicine•Providence, RI

23h•Hybrid

About The Position

Under the supervision of the Manager, Outreach Services, this role is responsible for covering various Outreach Patient Service Centers (PSCs), traveling to patients' homes, and visiting Assisted and Long-Term Care (LTC) facilities. The position involves daily PSC and Home Draw operations, including customer service, training, patient registration, test ordering, venipunctures, specimen processing, specimen tracking, and supply management, all in accordance with established policies and procedures. Brown University Health employees are expected to embody the organization’s values of Compassion, Accountability, Respect, and Excellence. This role requires adherence to the Lifespan Corporate Compliance Program and Code of Conduct, as well as hospital and departmental policies, including universal precautions. The employee will represent a positive image and provide service excellence. Use of a personal vehicle is required, adhering to the Lifespan’s System-Wide Personal Vehicle Policy, including maintaining a valid driver’s license, proof of insurance, current vehicle registration, and weekly mileage logs for reimbursement. The role involves documenting hours worked for payroll and working independently to obtain blood specimens from homebound patients, LTC, and assisted living facilities. Participation in an on-call rotation is necessary, completing efficient routes to minimize patient wait times and delays. Responsibilities include calling patients prior to visits, leaving door knockers for missed appointments, notifying Home Draw Administration of any changes, and processing specimens into the laboratory for testing during on-call and varied hours when Processing staff are unavailable. This position requires on-call coverage at multiple patient service center locations, necessitating flexibility. The employee will cooperate with management in implementing new procedures and protocols and assist with problem resolution. Duties include reviewing requisitions, completing LifeChart and non-LifeChart lab orders, referencing the pathology handbook/electronic lab guide, and obtaining clarifying information from physicians as needed. The role involves performing registrations, entering test orders, medical necessity, Media Manager, specimen processing & tracking functions, and maintaining the Outreach Float Resource Binder. Coverage will be provided at Outreach patient service centers throughout RI and nearby Massachusetts, supporting daily operations, patient registration, test orders, venipunctures, and ensuring supplies and equipment are available, routinely checking expiration dates. The position also involves assisting with daily patient service center checklists, answering phones, performing clerical duties, and donning/doffing PPE as required. Delivering and maintaining on-site laboratory supply inventory at LTC facilities is also a responsibility. Obtaining blood samples from patients according to venipuncture technique, including specialized tests, and monitoring patients for potential reactions are key tasks. Proper labeling, dating, initialing, recording, and preparing samples for transport to the laboratory are essential, adhering to all system-wide and departmental policies. Other duties as assigned.

Requirements

Acquired through high school plus accredited course through a licensed phlebotomy educational program, hospital, or a community college.
Phlebotomy certification required.
Previous phlebotomy experience with demonstrated venipuncture proficiency and ability to function independently preferred.
Demonstrated customer service and communication skills and ability to effectively communicate with all levels, allay fears of patients and to perform other activities which require courtesy and tact.
Demonstrated knowledge and skills necessary to provide patient care with consideration of aging processes, human development stages and cultural patterns in each step of the care process.
Knowledge of blood collection equipment, anticoagulants used, special precautions and interferences and ability to implement principles of aseptic techniques.
Basic knowledge of anatomy, physiology, infection control, specimen processing, medical terminology, anatomic terminology, universal precautions, first aid and safety.
Manual dexterity and eye-hand coordination to perform venipuncture techniques and capillary puncture on adults, children and infants and visual acuity to distinguish chromatic colors.
Must have a valid driver’s license, proof of insurance and current vehicle registration.
Ability to complete additional duties as required.

Nice To Haves

Previous phlebotomy experience with demonstrated venipuncture proficiency and ability to function independently.

Responsibilities

Covering at various Outreach Patient Service Centers (PSCs), traveling to patient’s homes, Assisted and Long-Term Care (LTC) facilities.
Performing responsibilities associated with day-to-day PSC and Home Draw operations including customer service, training, patient registration, test ordering, venipunctures, specimen processing, specimen tracking and supplies.
Role modeling the organization’s values of Compassion, Accountability, Respect, and Excellence.
Applying the corporate values of respect, honesty and fairness and the constant pursuit of excellence.
Acting in accordance with the principles of the Lifespan Corporate Compliance Program and Code of Conduct.
Performing all duties in accordance with hospital and departmental policies, procedures, and observance of universal precautions.
Demonstrating shared values and customer service standards, representing a positive image, and taking extra measures to provide service excellence.
Using personal vehicle and adhering to Lifespan’s System-Wide Personal Vehicle Policy.
Maintaining a valid driver’s license, proof of insurance and current vehicle registration.
Maintaining weekly mileage logs for submission and reimbursement.
Documenting hours worked for payroll purposes.
Working independently obtaining blood specimens from homebound patients, LTC, and assisted living facilities.
Participating in on-call rotation.
Completing efficient routes minimizing patient wait times and delays.
Calling patient(s) prior to visit, leaving door knocker for missed appointments, notifying Home Draw Administration of any changes.
Processing specimens into laboratory for testing during on-call and varied hours when Processing staff are unavailable.
Providing on-call coverage at multiple patient service center locations.
Working cooperatively with management in implementing new procedures and protocols and assisting with problem resolution.
Reviewing requisitions to determine services to be performed.
Reviewing and accurately completing LifeChart and non-LifeChart generated lab orders.
Referencing pathology handbook/electronic lab guide and obtaining additional clarifying information from physician as necessary for test orders.
Performing registrations, entering test orders, medical necessity, Media Manager, specimen processing & tracking functions.
Maintaining Outreach Float Resource Binder.
Providing coverage at Outreach patient service centers (PSCs) throughout RI and nearby Massachusetts.
Supporting day-to-day PSC operations, patient registration, test orders, venipunctures, ensuring supplies and necessary equipment are readily available, routinely checking expiration dates.
Assisting with daily patient service center checklists, ensuring tasks are complete and recorded by end of shift.
Answering phones and performing routine clerical duties as needed.
Donning and doffing PPE as required.
Delivering and maintaining on-site laboratory supply inventory at LTC facilities.
Obtaining blood samples from patient according to venipuncture technique, following Order of Draw.
Obtaining samples for specialized tests.
Monitoring patient for potential reactions including diaphoresis, sleeping, etc.
Labeling, dating, initialing, recording, and preparing samples appropriately for transport to laboratory for testing and analysis.
Adhering to all system-wide and departmental policies including but not limited to Departmental Call-Out Protocol, Unplanned Absences and Tardiness, Patient Identification and Verification, Patient Look-Up, Venipuncture and Specimen Labeling.
Performing other duties as assigned.
Coaching, guiding, and directing Phlebotomists working at their assigned locations.
Providing feedback to manager on any operational questions and/or concerns.