All Programs - Outreach Manager I

Franklin Energy•Tucson, AZ

About The Position

The Outreach Manager I provides management and leadership to a team of Energy Advisors, Outreach Specialists, and Energy Engineers assigned to an energy efficiency program. The role also provides energy advice and coordination services to customers, identifies energy efficiency opportunities, and introduces relevant prescriptive and custom incentive measures to customers. The manager oversees day-to-day team activities and goals, supports customer service issue resolution, and develops and adjusts outreach plans with the Program Manager to target key market segments and meet efficiency goals. The role coordinates outreach with the Client Marketing team, prime contractors, and the utility client, and promotes the program to customers and trade allies in the assigned territory. It also works with building owners and property managers to provide energy efficiency advice and assistance with program participation. The position documents on-site energy efficiency opportunities and follows up with customers as needed. It discusses technical elements of energy-consuming equipment, enters data into spreadsheets and databases to calculate energy savings and manage projects, and collaborates with Energy Engineers as required. The role also includes accounting department functions such as general ledger, accounts payable, accounts receivable, inventory, and payroll. The manager is expected to maintain a professional appearance, work collaboratively, and contribute to continuous improvement.

Requirements

Bachelor’s degree from an accredited college or university, or equivalent experience; a technical school degree combined with demonstrated electric or gas utility field experience may be considered.
3–5 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, or conservation and energy management.
Previous experience managing staff performing proactive customer outreach activities.
Strong customer service and communication skills.
Ability to handle a wide variety of work in a fast-paced environment.
Detail-oriented, organized, self-starting, and able to prioritize workload.
Ability to identify and resolve project application issues with customers and trade allies.
Proficiency in Microsoft Office, specifically Word, Excel, and Outlook.
Strong data-entry skills for tracking systems and databases.
Ability to communicate effectively verbally and in writing with customers, clients, and employees.
Ability to analyze and interpret data and solve practical problems.
Knowledge of mathematical concepts such as fractions, percentages, and ratios.
Commitment to diversity and inclusion.
Reliable transportation.
Valid driver’s license.
Willingness to travel up to 40%.

Responsibilities

Provide management and leadership to team members, including managing daily activities, goals, and objectives.
Help the team creatively meet program goals and resolve customer service issues.
Develop an outreach plan with the Program Manager to target key market segments and maximize efficiency goal attainment.
Adjust the outreach plan in response to changing market conditions.
Coordinate outreach activities with the Client Marketing team, prime contractors, and utility client.
Promote the energy efficiency program to customers and trade allies in the assigned territory.
Provide energy efficiency advice and program participation assistance to building owners and property managers.
Identify and document on-site energy efficiency opportunities and provide customer follow-up as required.
Perform accounting department functions, including general ledger, accounts payable, accounts receivable, inventory, and payroll.
Discuss technical elements of energy-consuming equipment, including lighting, HVAC, hot water systems, building and pipe insulation, and industrial processes.
Enter data into spreadsheets and databases to determine energy savings and manage current projects.
Collaborate with Energy Engineers as required.
Maintain a professional appearance appropriate for a representative and collaborate in a team environment to support continuous operational improvement.