Outreach & Linkage Liaison

Cuyahoga County Board of Health • Parma, OH

2d • Hybrid

About The Position

The Outreach & Linkage Liaison is responsible for conducting outreach to identify eligible individuals and families for services, identifying alternative resources for those ineligible, and assessing eligibility for enrollment in programs/services. This role involves gathering necessary information, obtaining consent, facilitating document completion, and enrolling clients. The liaison collaborates with hospital staff, community members, and agencies to identify and outreach to potential clients, establishes and maintains internal and external relationships, and represents the agency at community meetings and events. A key focus is on violence prevention, providing immediate trauma-informed crisis intervention and emotional support to survivors of violent injury within the hospital setting, coordinating care with hospital staff and community partners, and facilitating continuity of support beyond discharge by connecting survivors to resources. The role also involves participating in program planning, public health emergency activities, and special projects.

Requirements

• HS Diploma or equivalent required with experience
• Bachelor's degree in Social Work, Psychology, or related field
• Minimum of three years of experience in outreach, intervention, mediation, and/or community health services
• Valid driver’s license and insurance at time of appointment
• Reliable transportation
• CPR and first aid certificates required within 6 months of employment
• Ability to efficiently multi-task on a daily basis
• Strong knowledge of community resources
• Proficiency with use of PC hardware & basic software (i.e., Microsoft office), email, and office equipment (i.e., copier, fax, scanner, telephone, etc.)
• Strong proficiency with Microsoft Excel
• Good customer service, verbal and written communication skills, and effective presentation skills
• Good interpersonal relationship skills including cultural sensitivity & competence
• Proficiency with use of databases and for data querying and reporting
• Ability to preserve confidentiality of program participation records
• All employees hired for a position must be legally authorized to work in the United States without requiring sponsorship for employment visa status now or in the future.

Nice To Haves

• Experience working with at-risk youth ages 13-26 in gang intervention and mediation
• Knowledge of local community resources and ability to navigate resources and systems to meet community needs
• Ability to motivate youth and manage behavior problems
• Recognized as a credible messenger having personal experience with at-risk behaviors
• Reside in and be familiar with Greater Cleveland area neighborhoods

Responsibilities

• Conducts outreach to identify individuals and families who are eligible for services.
• Identifies alternative resources for those who are ineligible for clinics and/or programs.
• Meets with clients and families to assess eligibility to enroll in programs/services.
• Gathers all necessary information and obtains consent to begin providing linkages and services.
• Facilitates the completion of documents and enrollment of clients and families in programs/services.
• Collaborates with hospital staff, community members, and agencies to assist with identification and outreach to potential clients for agency programs/services.
• Establishes and maintains internal and external relationships and leverages relationships to maximize program and campaign effectiveness.
• Represents CCBH at community meetings, workshops and events to stay abreast of changes in healthcare regulations that may impact program participants.
• Represents CCBH as a participant at coalition and/or subcommittee meetings.
• May lead coalition and/or subcommittee meetings.
• Participates in program planning activities and provides input regarding new programming and/or service improvements.
• Participates in public health emergency activities as needed.
• Collaborates with internal and external partners on special projects as assigned.
• May be required to operate agency-owned fleet vehicles at offsite service locations.
• Performs other duties as assigned.
• Provide immediate trauma-informed crisis intervention and emotional support to survivors of violent injury and their families within the hospital setting, promoting safety, stabilization, and healing.
• Coordinate care and violence prevention efforts by collaborating closely with hospital staff and community partners to reduce retaliation, re-injury, and ongoing safety risks.
• Facilitate continuity of support beyond discharge by connecting survivors to case management, mentoring, and community resources that address long-term health, wellness, and social needs.

Benefits

• Medical (full time employees responsible for 10% of premium)
• Dental (full time employees responsible for 10% of premium)
• Vision
• Public Employee Retirement System (PERS)
• Deferred Compensation
• FSA Health and Dependent Care
• Tuition Reimbursement
• Holidays (14 paid per year)
• Vacation Time (13 paid days per year for new service PERS members)
• Sick Time (15 paid days per year)
• Personal Days (up to 3 paid per year)
• Agency paid Life Insurance
• Additional Voluntary Life Insurance
• Voluntary Identity Theft Protection
• Voluntary Critical Illness
• Voluntary Accident Insurance
• Employee Assistance Program
• Free Parking
• Onsite Remote work from home available up to two days per week with approval after the completion of a minimum of 60 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level