Outreach Liason

SOUTH COAST COMMUNITY SERVICES•Mission Viejo, CA

4d•$25 - $33•Hybrid

About The Position

The Outreach Liaison builds and maintains referral partnerships connecting children, adults, and families across Southern California to SCCS behavioral health services. Under the direction of the Director of Outreach, the role carries out outreach strategies, develops relationships with healthcare providers, schools, community organizations, social service agencies, and employers, and represents SCCS professionally in the community. The position is hybrid and primarily field-based, with regular local travel and occasional evening and weekend events. Compensation is $25.00 to $33.00 per hour ($52,000 to $68,640 annualized), plus mileage reimbursement.

Requirements

One to two years of experience in community outreach, business development, healthcare or behavioral health liaison work, or a related community-facing role.
Valid California driver’s license, proof of automobile insurance, and access to a reliable vehicle.
Successful completion of a Live Scan background check and TB clearance prior to hire.
Proficiency in Microsoft Word, Excel, and Outlook, and ability to learn CRM and tracking systems.
Strong verbal, written, and phone communication skills with a polished, professional presence.
Ability to initiate conversations and build rapport with professionals and community stakeholders from diverse backgrounds.
Strong organizational skills and ability to manage high-volume outreach, multiple priorities, and consistent follow-up.
Self-motivated and dependable, with ability to work independently in the field while collaborating with the outreach team.
Ability to occasionally lift and carry up to 25 pounds, regularly stand and walk for extended periods at community events, drive locally to partner meetings and events, and sit and use a computer in office settings.

Nice To Haves

Bachelor’s degree in Communications, Marketing, Public Relations, Social Services, Psychology, or a related field; equivalent experience in community outreach or relationship building may substitute.
Bilingual in English and Spanish.
Knowledge of Southern California behavioral health systems, community resources, and referral networks, or ability to learn them quickly.
Understanding of healthcare privacy and ethical referral practices, or ability to learn them quickly.

Responsibilities

Execute outreach and referral-partnership strategies established by the Director of Outreach.
Identify, develop, and maintain referral partnerships with healthcare providers, medical groups, schools, social service agencies, community organizations, resource centers, and employer benefits departments.
Conduct direct outreach through phone calls, email, meetings, and in-person partner visits.
Educate referral partners about SCCS service lines, general eligibility, and accepted payers, including Medi-Cal and commercial insurance.
Connect prospective clients and referral partners to SCCS Intake through timely, warm handoffs; do not conduct clinical screening, determine eligibility, or verify benefits.
Represent SCCS at resource fairs, school events, workshops, conference exhibits, and networking events.
Track outreach activity, leads, meetings, and partner contacts in the designated CRM or tracking system.
Meet weekly and monthly targets for partner contacts, meetings, and referral activity set by the Director of Outreach.
Regularly report outreach activity, results, challenges, and emerging opportunities to the Director of Outreach.
Comply with HIPAA, SCCS confidentiality policies, and healthcare marketing and referral regulations, including the prohibition on offering gifts or inducements to referral sources.
Perform other related duties as required and assigned.