Outreach Leader

Hopscotch Primary Care•Spindale, NC

6d•Hybrid

About The Position

As the Outreach Leader, you will be a community builder and ambassador for Hopscotch Primary Care. You will be responsible for building relationships throughout our communities, educating community members about their healthcare options, and guiding local residents to becoming Hopscotch patients. We pride ourselves on meeting patients where they need it most. You may be interacting with patients in a variety of settings, from the Hopscotch Primary Care clinic to community events and home visits. This position is based in the greater Spindale, North Carolina area. Your office will be home-based and you will travel locally in those counties regularly.

Requirements

Interested in helping patients navigate their insurance eligibility and benefits.
Basic knowledge of healthcare with an appetite for learning more.
Strong communication, collaborative, and interpersonal skills.
Ambitious, organized, and energetic.
Empathetic and an active listener.
A self-starter who is resourceful and doesn’t need a lot of direction to succeed.
A drive to succeed and want to control their own income.
Ability to quickly connect and influence the right people.
Builds trust quickly and can handle tough conversations.
Collaborative and contributes to the effectiveness of the overall team.
Demonstrates good judgment professionally and ethically at all times.
Enjoys talking with seniors.
Comfortable using email, Microsoft Office applications, and computer reporting tools.
Access to personal transportation with a valid driver’s license (required).
U.S. work authorization (required).
Positive and energetic attitude with solutions-oriented mindset and organized approach to working.
Excellent interpersonal skills, with an ability to tell our story and engage prospective patients.
Create a culture of excellence, by bringing your best and encouraging the same from those around you.
Put service to patients first and encourage the same of those around you.
Take ownership and accountability for your work and for delivering results for patients.
Assume the best in others and bring solutions to challenges with a focus on moving forward together.
Show an active commitment to the team by collaborating and communicating proactively.
Demonstrate a dedication to continuous improvement, in clinical and cultural settings.

Nice To Haves

Previous experience in healthcare is not required.
CRM experience preferred.
Degree from a 2- or 4- year institution.
Sales or account management experience.
Healthcare knowledge.

Responsibilities

Serve as an ambassador for Hopscotch Primary Care in the community and the primary point-of-contact for prospective patients.
Community building: Prospecting, engaging, and building relationships with community organizations.
Fostering a sense of community in Hopscotch clinics.
Planning, executing, and attending Hopscotch events.
Attending community events and engaging with prospective patients and/or partners.
Sales: Thinking strategically to develop local relationships and partnerships.
Developing, implementing, and executing an effective sales strategy to achieve patient acquisition targets.
Generating leads by prospecting, building, and maintaining relationships throughout the community.
Performing outreach via email, phone, and networking to foster prospective patients.
Collaborating with marketing efforts to maximize effectiveness of outreach activities.
Developing sales plans and forecasts over various time horizons (e.g., 3-month, 6-month) and measuring and reporting out progress to those plans.
Relationship management: Following up with new patients to collect feedback and ensure their needs are being met.
Tracking full-cycle outreach activities into Customer Relationship Management (CRM) system and other relevant business applications, from inputting new leads to successfully onboarding and retaining patients.
Collect and document feedback from prospects and patients and adapt outreach to address challenges.
Develop a portfolio of collaborative and mutually beneficial partnerships with community and business partners; create plans and manage plans to grow partnerships.
Measure and report out on key sales and account metrics and performance to plan.