Outreach Leader

Hopscotch Primary Care•Marion, NC

17h•Hybrid

About The Position

At Hopscotch Primary Care, we believe great healthcare should be accessible to all people across all communities. We are on a mission to transform healthcare in rural America by providing high-quality primary care tailored to meet the needs of our patients through our robust care model and comprehensive care team, delivering care in our clinics, and across settings, and wrapping resources around the patients who need them most. Our patients and the care teams who serve them sit at the center of everything we do at Hopscotch. Hopscotch Primary Care takes a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting, and at the right time. Today, we are serving thousands of patients in our value-based care model and the number is growing every day. If you want to bring your experience, skill and passion to make a lasting impact in healthcare, we’d like to meet you. About the Role We take a team approach to serve patient needs and provide the best care possible. Our goal is to provide the care each of us would want for ourselves or for our family members, in the right setting and at the right time. The Hopscotch Primary Care Clinic Team is responsible for delivering a high-quality, coordinated care experience for our patients at our clinics and within the healthcare system. As the Outreach Leader, you will be a community builder and ambassador for Hopscotch Primary Care. You will be responsible for building relationships throughout our communities, education community members about their healthcare options, and guiding local residents to becoming Hopscotch patients. We pride ourselves on meeting patients where they need it most. You may be interacting with patients in a variety of settings, from the Hopscotch Primary Care clinic to community events and home visits. This position is based in the greater Spindale, North Carolina area. Your office will be home-based and you will travel locally in those counties regularly.

Requirements

Interested in helping patients navigate their insurance eligibility and benefits
Basic knowledge of healthcare with an appetite for learning more
Strong communication, collaboration, and interpersonal skills
Previous experience in healthcare is not required.
Ambitious, organized, and energetic
Empathetic and an active listener
Self-starter who is resourceful and doesn’t need a lot of direction to succeed
Drive to succeed and want to control their own income
Ability to quickly connect and influence the right people
Builds trust quickly and can handle tough conversations
Collaborative and contributes to the effectiveness to the overall team
Demonstrates good judgement professionally and ethically at all times
Enjoys talking with seniors
Comfortable using email, Microsoft Office applications, and computer reporting tools; CRM experience preferred
Access to personal transportation with a valid driver’s license (required)
U.S. work authorization (required)
Positive and energetic attitude with solutions-oriented mindset and organized approach to working
Excellent interpersonal skills, with an ability to tell our story and engage prospective patients
Create a culture of excellence, by bringing your best and encouraging the same from those around you
Put service to patients first and encourage the same of those around you
Take ownership and accountability for your work and for delivering results for patients
Assume the best in others and bring solutions to challenges with a focus on moving forward together
Show an active commitment to the team by collaborating and communicating proactively
Demonstrate a dedication to continuous improvement, in clinical and cultural settings

Nice To Haves

Degree from a 2- or 4- year institution
Sales or account management experience
Healthcare knowledge
CRM experience preferred

Responsibilities

Serve as an ambassador for Hopscotch Primary Care in the community and the primary point-of-contact for prospective patients.
Community building
Prospecting, engaging, and building relationships with community organizations
Fostering a sense of community in Hopscotch clinics
Planning, executing, and attending Hopscotch events
Attending community events and engaging with prospective patients and/or partners
Sales
Thinking strategically to develop local relationships and partnerships
Developing, implementing, and executing an effective sales strategy to achieve patient acquisition targets
Generating leads by prospecting, building, and maintaining relationships throughout the community
Performing outreach via email, phone, and networking to foster prospective patients
Collaborating with marketing efforts to maximize effectiveness of outreach activities
Developing sales plans and forecasts over various time horizons (e.g., 3-month, 6-month) and measuring and reporting out progress to those plans
Relationship management
Following up with new patients to collect feedback and ensure their needs are being met
Tracking full-cycle outreach activities into Customer Relationship Management (CRM) system and other relevant business applications, from inputting new leads to successfully onboarding and retaining patients
Collect and document feedback from prospects and patients and adapt outreach to address challenges
Develop a portfolio of collaborative and mutually beneficial partnerships with community and business partners; create plans and manage plans to grow partnerships
Measure and report out on key sales and account metrics and performance to plan