Outreach Hotline

The Spring Of Tampa Bay Inc•Tampa, FL

About The Position

Provides empowerment-based advocacy, safety planning, supportive counseling, crisis intervention, and service management to Outreach participants. The role also provides information, referrals, and counseling to participants and crisis intervention and referral services to phone callers. The position supports participant intake and service coordination, maintains participant records and program data, assists with Injunction for Protection paperwork, and helps maintain the office and its supplies. It has no supervisory responsibility and has business-related contact with representatives of community resources.

Requirements

Bilingual in English and Spanish.
Valid Florida driver’s license, at least two years of driving experience, active automobile insurance, and an acceptable Motor Vehicle Report.
Ability to pass and maintain a Level II background check.
Complete 24-hour FCADV Core Competency training and an additional six hours of training, for 30 hours total, to qualify for privilege status; successfully pass the written test.
Complete 16 hours of ongoing domestic-violence-related training after the first year.
Demonstrated maturity and good judgment.
Ability to handle crisis situations calmly and expertly.
Self-starter able to work with a high degree of autonomy and as part of a team.
Ability to exercise independent judgment and decision-making.
Excellent organizational, analytical, and time-management skills.
Excellent verbal and oral communication and presentation skills.
Knowledge of domestic violence and victim issues, including advocacy activities, statutes, and impacts on children.
Reliable transportation.

Nice To Haves

Bachelor’s degree in social work or a related field.
One year of related experience.

Responsibilities

Greet Outreach participants and agency visitors, schedule participants with advocates, and notify Spring advocates and other on-site partners when participants arrive.
Answer Outreach hotline calls and provide safety planning, information, referrals, and links or scheduling for services.
Maintain the neat appearance of waiting rooms, the conference room, and the break room.
Place, pick up, and stock Outreach supply orders.
Keep the copy machine running smoothly and order supplies and parts when needed.
Assist with setting up groups and meetings.
Create files for intakes.
Assist with program statistical reporting and enter data for funders.
Meet with participants to assist with Injunction for Protection paperwork and process the paperwork into the Clerk’s system.
Schedule participant intakes with advocates.
Assess the lethality of participants’ situations, develop ongoing safety plans, identify participant strengths and needs, and help participants select from available options.
Coordinate services with appropriate community resources and refer participants and children to necessary support services.
Attend agency meetings and other assigned meetings.
Assist participants with arranging transportation and directions to appointments.
Maintain participant files and promptly enter data into WS after participant contact.
Maintain written records for statistical reporting, compile service statistics, and submit them monthly.
Complete intake documents and procedures and complete and report assessment tools required by contract.
Consult regularly with the supervisor about agency, participant, and service-management issues.
Facilitate groups as assigned, including occasional weekly support groups.
Assist with training and managing new volunteers and interns as assigned.
Assist with community presentations and trainings, and with data collection for research or scholarly studies.
Perform other related duties as requested.