PRN Crisis Hotline Counselor
About The Position
Youth Villages’ Specialized Crisis Services Program provides rapid assessment and intervention for youth up to age 18 experiencing psychiatric emergencies. The program offers strength-based crisis assessments and management to help ensure the safety of youth and others. Staff work with youth, families, and community partners to assess risk and develop immediate stabilization plans. Services are delivered in homes or community settings, with ongoing treatment and intervention to support family stability until longer-term services are arranged. The PRN Crisis Hotline Counselor manages the crisis hotline and dispatches counselors to respond in the community. The schedule is flexible and non-traditional, based on the availability of the youth and families served. The position requires a current, valid driver’s license, an automobile for work purposes, and proof of auto insurance. Applicable mileage is reimbursed for community-based staff. Compensation is $20–$22 per hour, based on education and clinical license. Benefits are excluded for variable-status employees.
Requirements
- Master’s degree in a social services discipline; listed disciplines include social work, drug and alcohol education or counseling, psychology, criminal justice, guidance counseling, and marriage and family therapy. Other degrees are subject to review.
- Strong organizational skills and attention to detail.
- Excellent written, verbal, and oral skills.
- Ability to manage multiple priorities simultaneously.
- Basic computer knowledge.
- Ability to maintain a flexible schedule.
- Current, valid driver’s license, an automobile for work purposes, and proof of auto insurance.
Nice To Haves
- Provisional licensure (LMSW, LCSW, LPC, or LMFT) or working toward licensure.
- Experience working with at-risk youth and/or families in a volunteer, internship, or paid position.
- One year of clinical experience.
Responsibilities
- Manage the 24-hour triage crisis hotlines.
- Dispatch counselors into the community to respond to calls.
- De-escalate conversations and screen for safety concerns.
- Preserve the dignity of those served and work cooperatively with the community.
- Attend three weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills.
- Complete accurate and timely documentation in an electronic medical record system (EMR).
- Perform other duties as assigned.
Benefits
- Medical, dental, prescription drug, and vision coverage (benefits excluded for variable-status employees).
- 401(k) (benefits excluded for variable-status employees).
- Paid vacation: two weeks for full-time employees and one week for part-time employees.
- 12 paid sick days per year.
- 11 paid holidays.
- Paid parental leave.
- Mileage and cell phone reimbursement when applicable.
- Tuition reimbursement and licensure supervision.
- Continuous training for growth and development.
- Clinical and administrative advancement opportunities.
